Bengaluru, India, Nov 7, 2019 -- After merging police, fire and ambulance services into a single helpline, the state government has stepped up efforts to establish a centralised command centre.
Laying the foundation for the command centre at the Karnataka State Reserve Police (KSRP) first battalion office on Richmond Road, Chief Minister B S Yediyurappa on Wednesday said the merged centre would help police function effectively. The government recently launched the 112 helpline in place of police (100), fire services (101) and ambulance (108).
The multi-storeyed centralised police command centre will have a built-up area of 1,93,000 square feet on a 3.12-acre site.
It will have seven floors, including lower and upper basements. It will be built by employing sustainable architectural practices.
Yediyurappa said the centre was planned after studying the Abu Dhabi police control centre and the Hyderabad police command centre. "We have incorporated a complete set of sustainable practices," he said. "In terms of conception, we have used double wall insulation to reduce the heat in the building. The solar roof will reduce the load of electricity in the building. The whole building will be constructed on a passive solar strategy."
The construction plan aims at the highest rate of green sustainable practices, Yediyurappa said, adding the building would be ready in two years.
Posted by Veronica Silva Cusi, news correspondent
Published: Friday, November 8, 2019
|1.)||Acqueon Technologies Inc.|
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Answering Machine Detection
Answering Machine Detection (AMD) enables you to determine the receiving side of an outgoing call and tailor your call flow accordingly. With AMD you can determine if a human, answering machine or fax machine has picked up an outbound voice API call.
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|5.)||Balto Software Inc|
Real-time call guidance and post call data analytics
Balto Software is a provider of real-time intelligent call support and coaching. Our software solution leverages artificial intelligence to listen to both sides of a call and deliver mission-critical information and feedback to sales representatives immediately. Our solution is fully customizable and our current customers include sales teams and customer service groups in sectors ranging from debt collections to healthcare and home improvement.
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Cognigy.AI is a Conversational AI Automation platform that enables enterprises to easily create and operate AI-powered virtual agents to automatically handle calls and chats from customers and employees.
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ContactEngine connects conversations across entire customer journeys with One Voice delivering exceptional CX and demonstrable business value for organizations around the world.
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Automate the routine and boring and augment the interesting with eGain AI (Artificial Intelligence). eGain is a pioneer in AI for contact center customer service and customer engagement and has developed cutting-edge technology as also best practices and proven use-cases over the last two decades. eGain’s patented Case-Based Reasoning (CBR) technology, called Guided Help, is a simple but powerful AI technology used to find answers to customer issues, and for process guidance and decision making. Along with Knowledge and Analytics, Artificial Intelligence forms the core of the eGain Customer Engagement Hub platform and its omnichannel and digital-first capability.
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Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
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ExecVision is a conversation intelligence platform built to drive human behavior change which positively impacts individual, team, and organization performance. The software ingests, transcribes, and analyzes conversations to provide actionable insights for coaching, upskilling, and more informed decision making. Sales, QA, customer success and support teams use ExecVision to create a consistent experience across the customer journey.
Most customer-facing interfaces make it the end user’s job to figure out how to navigate and find their way to where they need to be. This is true of websites and mobile apps as much as it of touch-tone IVRs. The interface is usually designed for the most generic of uses; and because making changes is expensive and time-consuming, these interfaces tend to be inflexible with regards to evolving times, use cases or user needs.
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|19.)||Master of Code|
Conversational AI Solution
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Customer self-service helps to save you money, time and boosts your containment rate.
A user-centric conversation design methodology that converts and retains yo...
|20.)||Mediatel Data Srl|
Contact Center Solution AI-Driven
Mediatel Research and Development team developed Artificial Intelligence Engine, part of the Contact Center platform, suitable for vocal interactions using Natural Language Processing modules and digital interactions, used in chat sessions, for chat bots, email management for email dispatching or text messages.