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News : CentralTouch Extends UC Contact Centre Functionalities
Barcelona, Spain, March 5, 2015 -- CentralTouch Technology is pleased to announce WebRTC Unified Communication Contact Centre (CT WebRTC UC3) to convey browser-based, Unified Communication and multichannel contact centre functionalities on browsers supporting WebRTC, such as Google Chrome and Firefox. The CT WebRTC UC3 enables voice, video, email, chat, and media server capabilities on a single platform for contact centers starting with 2 to 200 agents addressing small and midsize businesses.
CT WebRTC UC3 is built upon a SIP infrastructure and WebRTC media engine library supported by Google and adopted by VoIP providers. CentralTouch in partnership with Dialogic provides IP-based Contact Centre as well as Unified Communication functionalities over the web using WebRTC. Ingate’s Companion WebRTC-SIP Gateway and Q-TURN technology allow both customers and Call Centre Agents to communicate via their browsers and enterprises to have context-sensitive buttons and click-to-call links on their websites.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
Published: Friday, March 6, 2015