Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : Centrelink Site Crashes Under Virus Weight

#contactcenterworld, @centrelink

Port Pirie, South Australia, Australia, March 24, 2020 -- Centrelink's online portal has crashed for the second day in a row despite government assurances tens of thousands of people seeking welfare because of the coronavirus fallout would be able to access it.

People were again queuing outside Centrelink offices on Tuesday morning, mirroring devastating scenes across the country on Monday when thousands lined up to register for unemployment benefits.

About 123,000 logged on to the MyGov portal on Tuesday morning.

Social Services Minister Anne Ruston sought to reassure people they could now confirm their identity over the phone to Centrelink.

"You're no longer required to attend a Centrelink site to provide proof of identity," she said.

"Yesterday, the changes came into place which require you to only provide proof of identity over the phone.

"Understanding these are exceptional circumstances and we don't want people attending Centrelink sites in person, they will then give you a validation that says: 'Yes you are who you say you are', on the basis of what you've said, and then you go online and register through MyGov."

Some have complained this information wasn't on Centrelink's website, but by Tuesday afternoon there was an alert on the customer reference number information page saying people without one would need to call to prove their identity.

Senator Ruston said the MyGov online portal could now handle 150,000 people at a time.

But by the afternoon, the service was again running slow or not at all.

It crashed on Monday after it was overwhelmed by almost 100,000 newly unemployed Australians, many of whom were making their first approach to Centrelink.

Senator Ruston says no one could have predicted the increased demand even though the government shut down a number of industries to combat the spread of the virus.

Labor social services spokeswoman Linda Burney has urged the government to set up a dedicated Centrelink hotline to help people navigate the welfare system.

"They are scared, they are confused and they are stressed because of drastic changes to their financial situation," she told ABC radio.

"Get the payments out, cut the red tape and worry about the paperwork later. People need help now."

Centrelink will boost its workforce by 5000 people to deal with the influx of applicants and extend call centre hours.

But there will be fewer workers at the centres because of social distancing requirements. No pop-up shopfronts are planned.

Many families, workers and business owners have been forced to seek social security as the pandemic throws the national economy into chaos.

Government Services Minister Stuart Robert has admitted he was wrong to blame hackers for bringing the MyGov website down, when it was actually overwhelmed by sacked Australians scrambling for benefits.

"I probably should have waited for the investigation before jumping the gun," he told 2GB radio.

"We prepared over the weekend for 55,000 ... I didn't think I'd have to prepare for 100,000 concurrent users.

"My bad [for] not realising the sheer scale of the decision on Sunday night by national leaders that literally saw hundreds of thousands, maybe a million, people unemployed overnight."

Opposition Leader Anthony Albanese said that was unacceptable.

"Stuart Robert gave just wrong messages yesterday," he said.

"That's unfortunate and it has consequences for people because it breaks down people's confidence in the system."

#contactcenterworld, @centrelink

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.portpirierecorder.com.au


About Centrelink:
Company LogoCentrelink is a government agency delivering a range of Commonwealth services to the Australian community. Centrelink is a statutory authority responsible, through its Board, to the Minister for Family and Community Services. The Minister for Children and Youth Affairs, has responsibility for Centrelink’’s day-to-day operations. Centrelink operates under the Commonwealth Services Delivery Agency Act 1997 which formally came into effect on 1 July 1997.
Company RSS Feed   Company Twitter   Company Profile Page

Today's Tip of the Day - Losing 1 Customer Costs $$$$

Read today's tip or listen to it on podcast.

Published: Thursday, March 26, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =