News : Centro Global Solutions Expands to Winchester, VA
Winchester, VA, USA, Feb 23, 2016 -- While many companies are continuing to move their customer contact services overseas, one customer service call center believes in the importance of the smart-source model: mixing between onshore, near-shore and offshore services.
"We believe strongly that leveraging our competencies in different delivery markets will be to the long-term benefit of our clients," said CEO Sean Farag.
With the new facility, Centro is looking to reduce expense and customer care cycle times without sacrificing agility and innovation. Being a strong advocate for smart-sourcing and hybrid sourcing solutions, Centro looks for the greatest long-term value proposition for its clients by leveraging competencies and cost-arbitrage options in different delivery markets.
"While our recruiters are diligent about initial skill set selection, we build knowledge through continuous training," said Ossama Hanna, Executive Vice President.
Centro Global Solutions has already started hiring at its Winchester site at 300 W Brooke Rd., adding leadership positions and agents. Interested parties can apply online.
"We are very excited about our new location in Winchester, the people are so passionate, skilled and have very high business ethics; they’re a great fit for our Centro culture," Mr. Hanna added.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Expect Shrinkage
About Centro Global Solutions:
Centro Global Solutions is a provider of outsourced customer contact management solutions and services in the Healthcare BPO domain. We provide customer contact management solutions to a wide range of clients: large, medium sized businesses, and public entities around the world. We serve our clients through three main geographic operating regions: the United States, EMEA and APAC. Our teams across geographies handle thousands of transactions on behalf of medical professionals and providers on a daily basis. Our Healthcare offerings are fully customizable to providers needs. It also covers the full span of initial interaction with patients from one end all the way to dealing with payers and managing the entire revenue cycle for providers on the other end.
Published: Monday, February 29, 2016
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