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News : Centurion, Inc. Helps NICOR Become More Customer Centric
Tampa, March 6, 2014 -- Centurion, Inc. is pleased to announce the implementation of consumer self-service applications on an Avaya Experience Portal IVR at Nicor. This solution enhances the customer experience and impacts customer loyalty, reduces costs, and drives growth.
"Centurion’s applications and integration were pivotal in meeting the tight time table required for transitioning the customer service centers at Nicor," said John De Grange of Atlanta Gas Resources.
According to Larry Wallace, "Centurion was able to leverage its many years of experience in delivering IVR and customer service center computer telephony integration to the Nicor project. The IVR reduces Nicor costs by providing consumer self-service applications and improving the efficiency of agent handling of calls when direct interaction is required."
Posted by Veronica Silva Cusi, news correspondent
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Centurion, Inc. is a systems integrator that helps organizations automate their communications to increase efficiency, reduce costs, streamline processes and improve service.
About Nicor Gas:
Nicor National is a d/b/a for Nicor Energy Services Company, a non-regulated subsidiary of Nicor Inc. Nicor National markets "Home Solutions(SM)," a proprietary line of customizable home warranty and energy efficiency plans that can be co-branded with utility and energy companies to maximize financial performance and build and sustain customer satisfaction. For J.D. Power and Associates 2011 Call Center Certification Program(SM)
Published: Monday, March 10, 2014