News : CenturyLink to Hire 150 for New Omaha Call Center
May 20, 2014 -- CenturyLink will conduct interviews and testing as it gears up to hire 150 people in coming months for a new customer service call center in downtown Omaha.
The workers will provide technical support for customers of CenturyLink’s Internet service across a dozen Western and Midwestern states, including Iowa, Nebraska and South Dakota.
CenturyLink previously has outsourced this support service to vendors but wants to bring the employees in-house, said Patrick O’Grady, director of consumer technical support.
The company chose Omaha because "the quality of people here are excellent," said Sandy Brown, a CenturyLink recruiting manager.
People who cannot attend in person also can apply for the jobs and take required tests online, and conduct interviews over the phone.
The first class of 20 representatives hired will start a training program July 7 and are expected to be taking calls by July 22. The second class will start Aug. 3, and classes will continue until all 150 positions are filled. When fully staffed, the center will take inbound calls 24 hours a day, 365 days a year.
The employees will be represented by the Communications Workers of America union and will earn $10.07 per hour to start, with raises every six months. Employees can expect to earn $15 to $16 an hour after four years of service, Brown said, and some will have the opportunity to move into supervisory positions. The jobs provide medical benefits, paid vacation and a maximum $5,250 annual education tuition benefit.
Brown said the jobs come in addition to 48 technicians CenturyLink hired in Omaha recently to support its Prism television product rollout, as well as 33 consumer retention specialist jobs it added this winter to its other downtown offices in the Omaha World-Herald building. The telecommunications provider, headquartered in Monroe, Louisiana, may bring more jobs to Omaha in the future, he said.
Posted by Veronica Silva Cusi, news correspondent
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