News : CenturyLink’s Bilingual Call Center Celebrates 32 Years of Service
Phoenix, AZ, USA, July 27, 2016 -- The bilingual call center of CenturyLink, Inc. (NYSE: CTL) is celebrating 32 years of meeting the needs of Spanish-speaking customers.
"El Centro de CenturyLink" was founded in Phoenix in 1984 by three employees who saw a need to provide in-language customer service to the company’s Spanish-speaking customer base. Today, El Centro remains based in Phoenix, and has more than 80 bilingual employees serving the residential and small business communications needs of customers through phone and online sales, service, and technical support.
"On behalf of CenturyLink, I would like to congratulate our bilingual call center employees for 32 years of service to the Hispanic community," said Ken McMahon, vice president/general manager of CenturyLink in Phoenix. "Years ago, three employees understood the importance of serving the growing Hispanic market, and today, we continue to follow their vision not only through our bilingual call center, but through our philanthropic efforts as well."
Posted by Veronica Silva Cusi, news correspondent
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CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms.
Published: Friday, July 29, 2016