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News : Frontier Communications Plans Involvement in Utah County
Provo, UT, August 07, 2014 -- Frontier Communications, a Fortune 500 Company based in Connecticut, celebrated its Provo Contact Center opening with a ribbon-cutting ceremony on Thursday with the presence of its Chairman and CEO Maggie Wilderotter, who has served as Chair of the President's National Security Telecommunications Advisory Committee.
"We are thrilled to be here in Provo. We have a phenomenal set of employees that are taking extremely good care of our customers nationwide," Wilderotter said at the event. "We have 352 employees so far here in this facility and we're continuing to grow."
According to Frontier, its Provo workforce is expected to reach 390 by August. Other local city and business officials were in attendance and look forward to the positive impact -- both economically and socially -- the company seeks to bring.
"Frontier Communications is a fantastic community partner," Donna Milakovic, executive vice president Utah Valley Chamber said. "They have come to Provo and provided 350 new well-paid technical support and customer service jobs for residents. It is always great to work with companies who get the vision of what Utah Valley's workforce can do for them."
As reported by the Daily Herald after the initial announcement this spring, Frontier selected Provo because of tax incentives offered to the company by Utah's Governor's Office of Economic Development.
According to GOED in April, Frontier and the state agreed to a 10-year deal that calls upon the company to create 550 new jobs in the state. Positions at the new center are to be at least 125 percent of the average Utah County wage, including benefits.
"We are a large company, an S&P 500 company, when we looked at different places Provo stood out as a great community for us to be involved with," Wilderotter told the Daily Herald. "The workforce here is highly educated, technologically savvy, and they are respectful and hardworking. That combination for what we're trying to do to support our customers meant a lot to us."
Not only were the tax incentives an obvious draw but the company cites Utah's unique values as another appealing factor.
"We like the values of this area," Wilderotter said. "We have a set of values at Frontier that involve putting the customer first, treating each other with respect, keeping our commitments, being accountable. ... We see a lot of those attributes in members of the community here."
The Frontier CEO also believes the company can accommodate the priorities that so many in the community have, especially for the large population of Latter-day Saints. The company is staffing full-time employees at the new center, along with part-time and work-at-home positions -- hoping to fulfill a range of needs and lifestyles in the community.
Wilderotter expects the Provo Contact Center to be heavily involved in local non-profit institutions such as United Way, chambers of commerce, business associations and clubs and especially non-profit initiatives for education and health care. The city will only have to wait and see how far Frontier's influence will be felt.
"We try to also create events where we can bring members of the community together," Wilderotter said. "So, they get to know each other better as well. ... We'll do that in conjunction with events Provo will put on on an annual basis."
Mayor John Curtis congratulated Frontier and its visiting officials as well.
"In Provo, we like to say 'Welcome Home' instead of saying 'Welcome' and people find that this is their home," he said.
Posted by Veronica Silva Cusi, news correspondent
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About Frontier Communications:
Frontier Communications Corporation (NASDAQ: FTR) offers voice, broadband, satellite video, wireless Internet data access, data security solutions, bundled offerings and specialized bundles for residential customers, small businesses and home offices and advanced business communications for medium and large businesses in 27 states. Frontier’s approximately 15,400 employees are based entirely in the United States.
Published: Monday, August 11, 2014