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News : Ceremony Marks Opening of Convey's Decatur Call Center
Decatur, IL, USA, Oct 30, 2015 -- A new call center in Decatur was up and running Thursday as planned with more employees about ready to start work.
Approximately 300 employees are initially expected to work in the Convey Health Solutions office at 1505 W. King St. as it begins operating, said Jonathan Starr, Convey executive vice president. By this time next year, Starr said that number could approach its full capacity of 500 workers.
"Decatur fit nicely into our long-term plan," Starr said. "It is a large enough community to support our needs. We intend to be here for a long time." He said the support shown from throughout the community is one of the reasons the company picked Decatur.
"We need to have the partners' support," Starr said. "We can't do everything on our own."
The support was evident during a Greater Decatur Chamber of Commerce ribbon cutting welcoming the business to Decatur with local and state officials attending the event.
Decatur Mayor Julie Moore-Wolfe credited the partnership that has been formed to work with Convey for the successful start. The Economic Development Corporation of Decatur and Macon County, Workforce Development Solutions and Richland Community College have been among the leaders in the effort.
"They came together to make this happen," Moore-Wolfe said.
State Rep. Bill Mitchell, R-Forsyth, said the cooperation among local economic development officials has never been better.
Workforce development is one of the factors that stands out about the Decatur area, said Jim Schultz, Illinois Department of Commerce and Economic Opportunity director.
"There is so much about Decatur we want to leverage and build on," Schultz said. "Convey came to a state on its way back."
Local lawmakers hope the addition of Convey can lead to more job creation in the area. State Sen. Chapin Rose, R-Mahomet, offered to help Convey in any way possible.
"I see things growing and growing here," said state Rep. Sue Scherer, D-Decatur.
The facility hasn't reached full capacity. About 200 team members have started work, Starr said.
Another 100 are finishing training and will be ready to start taking calls today, Tracey said. The company is planning to recruit between 100 and 125 additional workers to provide service for multiple clients, he said.
Convey announced the selection of the Decatur site in August. Starr said its goal was to have the facility up and running within three or four months, which it is on track to do.
The site in Fairview Park Plaza previously was a call center for StarTek before it closed in 2012. With much of the equipment and furniture in place, Starr said the conversion has worked out tremendously, with minimal capital investment being needed.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, November 2, 2015