News : Cerium Networks and Five9 Announce a Strategic Partnership
Spokane, WA, USA, July 10, 2017 -- Cerium is pleased to announce our new, strategic partnership with Five9. Five9 is a provider of cloud software for contact centers. Since the Company’s inception, it has exclusively focused on delivering its platform in the cloud.
"We are extremely pleased to round out our contact center portfolio with Five9’s industry-leading, fully cloud-based solution. With Cerium’s depth of knowledge and experience in contact center consulting and services, and Five9’s robust cloud solution and integration services, together we can offer the best possible customer and agent experience environment, where and when our clients are ready to move their solutions to the cloud." —Susan Anderson, VP of Technical Sales at Cerium.
#contactcenterworld, @CeriumNetworks, @Five9
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Posted by Veronica Silva Cusi, news correspondent
Source: Cerium Networks
Today's Tip of the Day - Don’t Just Record Your Agents
About Cerium Networks:
Cerium Networks, Inc. is a Washington corporation with its headquarters in Spokane. The company began operations in October of 2000. Today the company employs approximately 125 technology professionals located in one of its seven offices throughout the Northwest: Washington, Oregon, Idaho, and Montana. The company's core business is the design, implementation and support of unified communication solutions; IP telephony, unified messaging, contact center, wireless, network security, virtualization and video teleconferencing.
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Wednesday, July 12, 2017
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