News : Cerner Announces New Collaboration with Salesforce to Extend Care Beyond the Exam Room
Kansas City, MO, USA, March 5, 2018 -- Cerner, a global provider in health care technology, announced a new collaboration with Salesforce, a provider in customer relationship management (CRM). Cerner is extending its population health, clinical and administration portfolio with an integrated solution that combines Salesforce Health Cloud and Marketing Cloud with Cerner’s HealtheIntentSM, its big data platform. Combined with Cerner’s data, analytic and application platform, electronic health record (EHR) and intelligent solutions, the addition of Health Cloud and Marketing Cloud will support enhanced consumer and provider engagement.
"We are entering the next phase of health care delivery transformation. This collaboration with Salesforce will bring game-changing solutions to consumers, allowing them to participate in their physician’s decision-making and engage in their own health and care," said Zane Burke, president, Cerner. "We have digitized EHRs and are now aggregating and enriching this data for clinical and engagement insights through applied intelligence. The next phase of the process is to modernize the way our industry personalizes and interacts with people in their communities. The power of these combined technologies will support an improved consumer experience and enhanced clinician communication, as well as materially advance the quality of care while reducing the total cost."
....NOTE - content continues below this message
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
>>>>> FIND OUT MORE: HERE
The solution is powered by the data and clinical content within Cerner HealtheIntent, Cerner’s cloud-based big data platform. Cerner HealtheIntent is designed to aggregate data in near real-time from multiple sources to create a single, comprehensive view of an individual’s health interactions across the continuum of health and care. Cerner’s analysis of this data provides caregivers with actionable insights at the individual and community levels that can be integrated into the clinical workflow.
"The health care industry is undergoing a powerful transformation. Patients are bringing new expectations to their experiences — they want providers to deliver better service on their terms," said Keith Block, vice chairman, president and COO at Salesforce. "The powerful combination of Salesforce and Cerner technology will empower providers to connect with patients in smarter and more personalized ways, and ultimately deliver better outcomes."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - A Day In The Life Of Your Callers
Cerner’s health information technologies connect people, information and systems at more than 27,000 provider facilities worldwide. Recognized for innovation, Cerner solutions assist clinicians in making care decisions and enable organizations to manage the health of populations. The company also offers an integrated clinical and financial system to help health care organizations manage revenue, as well as a wide range of services to support clients’ clinical, financial and operational needs.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Wednesday, March 7, 2018
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the omnichannel customer journey together across all applications ...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...