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News : Certified Microsoft Teams Direct Routing Now Available in AVOXI Global Voice Platform

#contactcenterworld, @avoxi, @Microsoft

Atlanta, GA, USA, March, 2021 -- AVOXI, a global Communications Platform as a Service (CPaaS), expands its portfolio of SIP platform integrations to include Microsoft Teams Direct Routing.

The AVOXI SIP Connect integration requires a customer to have their own Microsoft certified SBC. AVOXI provides a comprehensive portfolio of global voice numbers, many with local caller ID possible. The service also includes a designated program manager to work with each team on number procurement, cut-over timelines and onboarding to the AVOXI platform. 

"This integration is just one more connection point into the AVOXI platform that allows us to do what we do best - allow our customers to connect to their customers in as many countries as possible around the world," comments David Wise, AVOXI CEO and Founder. Our cloud-based, flexible, global voice platform is a perfect fit for the Teams Direct Routing application. We are continually expanding our inventory of numbers and countries to best meet the needs of our enterprise customers."

"We are seeing a lot of migrations from legacy unified communications platforms to Microsoft Teams, and with that, a move to cloud-based communications overall," said Barbara Dondiego, AVOXI COO. "Our initial pilots of the service have been very well received, and we are thrilled to now expand this offering to all clients."

With weekly software releases, AVOXI is adding new functionality and integrations all the time.

#contactcenterworld, @avoxi, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: AVOXI


About AVOXI:
Company LogoAVOXI is a cloud communications provider focused on meeting the international calling needs of call centers, hotels, tour operators and global enterprises around the globe. With network operation centers and offices in the US, the UK, South Africa, Costa Rica and Jamaica, AVOXI provides telecommunications and enhanced VoIP software solutions including international toll free number service, Cloud PBXs and cloud based contact center solutions with advanced features such as IVR, call recording, call forwarding and enhanced routing.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Monday, March 29, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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