#contactcenterworld, @avoxi, @Microsoft
Atlanta, GA, USA, March, 2021 -- AVOXI, a global Communications Platform as a Service (CPaaS), expands its portfolio of SIP platform integrations to include Microsoft Teams Direct Routing.
The AVOXI SIP Connect integration requires a customer to have their own Microsoft certified SBC. AVOXI provides a comprehensive portfolio of global voice numbers, many with local caller ID possible. The service also includes a designated program manager to work with each team on number procurement, cut-over timelines and onboarding to the AVOXI platform.
"This integration is just one more connection point into the AVOXI platform that allows us to do what we do best - allow our customers to connect to their customers in as many countries as possible around the world," comments David Wise, AVOXI CEO and Founder. Our cloud-based, flexible, global voice platform is a perfect fit for the Teams Direct Routing application. We are continually expanding our inventory of numbers and countries to best meet the needs of our enterprise customers."
"We are seeing a lot of migrations from legacy unified communications platforms to Microsoft Teams, and with that, a move to cloud-based communications overall," said Barbara Dondiego, AVOXI COO. "Our initial pilots of the service have been very well received, and we are thrilled to now expand this offering to all clients."
With weekly software releases, AVOXI is adding new functionality and integrations all the time.
Posted by Veronica Silva Cusi, news correspondent
AVOXI is a cloud communications provider focused on meeting the international calling needs of call centers, hotels, tour operators and global enterprises around the globe. With network operation centers and offices in the US, the UK, South Africa, Costa Rica and Jamaica, AVOXI provides telecommunications and enhanced VoIP software solutions including international toll free number service, Cloud PBXs and cloud based contact center solutions with advanced features such as IVR, call recording, call forwarding and enhanced routing.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Monday, March 29, 2021
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