Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Certitude Have Chosen Quinyx as their Workforce Management Solution Partner

#contactcenterworld, @quinyxab

London, UK and Boston, MA, USA, Feb, 2021 -- Certitude, a London adult social care provider for people living with learning disabilities, autism, and mental health support needs, have chosen to partner with Quinyx to provide an end-to-end workforce management solution.

Through this collaboration, Certitude will optimise their rotas and payroll process to cut down on admin time, and improve visibility across the organisation through the Quinyx mobile app.

Quinyx’s customer, Yarrow merged with Certitude in April 2020. Both Certitude and Yarrow have been supporting people with learning disabilities and autism for over 30 years and share a commitment to delivering support across the capital. Yarrow have been a happy customer of Quinyx since 2016 and after Certitude merged with Yarrow, a conversation was initiated on using Quinyx for the whole Certitude group.

As a first step, a deep dive into the Quinyx platform was conducted together with Certitude’s technology team. During the deep dive it was unveiled that some of Certitude’s main challenges were the time spent on constant rota management, time consuming processes for correcting payroll errors and a need for an efficient way to correctly report overtime to individual contracts. They were also experiencing limited accessibility without an app and felt a need for more efficient communication. As such, their main objectives were to reduce resources required to manage the rotas, generate the payroll process, and improve communication and employee engagement.

The deep dive demonstrated that Quinyx could fit Certitude’s requirements and Quinyx’s value as a long-term partner since Quinyx lived up to Certitude’s expectations related to factors such as company culture and shared values. Based on this, Quinyx was chosen as Certitude’s preferred solution.

"Initially, we looked into using Quinyx as Yarrow have been using it since 2016. It’s important for us to have the right solution to manage and optimise our workforce, and when looking into Quinyx we found that it could deliver what we need. With Quinyx, we’re hoping to reduce the resources required to manage the rota and payroll processes. We have systems that Quinyx will be integrated with, and once the integration is finished, we’re looking forward to having a smooth, efficient and joined-up process in place. We’re confident that Quinyx can help us achieve this." Emma Garvey, Project Manager at Certitude

The implementation project is already in progress and will be run remotely with a central project team with support from local project teams. The roll out will initially support employees across various clusters.

"We have now started the implementation process. We’re looking forward to working closely together with the Quinyx Onboarding team who has put together a plan that will make the whole process efficient and simple." Emma Garvey, Project Manager at Certitude

Erik Fjellborg, CEO and Founder of Quinyx, said: "We’re very happy to be working with Certitude. Going from a successful collaboration with Yarrow to supporting the whole of Certitude feels fantastic, and we’re thrilled that they have chosen Quinyx for optimisation of their workforce management. With Quinyx’s support, Certitude can focus even more on what they do best, deliver great care to people they support. We're delighted to be working with an organisation who is supporting the greater good of society, and warmly welcome Certitude to the Quinyx family!"

#contactcenterworld, @quinyxab

Veronica Silva Cusi, news correspondent
Source: https://www.quinyx.com


About Certitude:
Certitude is London's leading adult social care provider for people with learning disabilities, autism, mental health support needs, and their families and carers. We support over 1,600 people in 16 London boroughs to develop new skills, meet new people and live the life they want.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Consider The Options

Read today's tip or listen to it on podcast.

Published: Tuesday, February 2, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Certification

 
1.) 
CNCBA 4PS

Contact center quality assurance training and certification
 

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =