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News : Certitude Have Chosen Quinyx as their Workforce Management Solution Partner

#contactcenterworld, @quinyxab

London, UK and Boston, MA, USA, Feb, 2021 -- Certitude, a London adult social care provider for people living with learning disabilities, autism, and mental health support needs, have chosen to partner with Quinyx to provide an end-to-end workforce management solution.

Through this collaboration, Certitude will optimise their rotas and payroll process to cut down on admin time, and improve visibility across the organisation through the Quinyx mobile app.

Quinyx’s customer, Yarrow merged with Certitude in April 2020. Both Certitude and Yarrow have been supporting people with learning disabilities and autism for over 30 years and share a commitment to delivering support across the capital. Yarrow have been a happy customer of Quinyx since 2016 and after Certitude merged with Yarrow, a conversation was initiated on using Quinyx for the whole Certitude group.

As a first step, a deep dive into the Quinyx platform was conducted together with Certitude’s technology team. During the deep dive it was unveiled that some of Certitude’s main challenges were the time spent on constant rota management, time consuming processes for correcting payroll errors and a need for an efficient way to correctly report overtime to individual contracts. They were also experiencing limited accessibility without an app and felt a need for more efficient communication. As such, their main objectives were to reduce resources required to manage the rotas, generate the payroll process, and improve communication and employee engagement.

The deep dive demonstrated that Quinyx could fit Certitude’s requirements and Quinyx’s value as a long-term partner since Quinyx lived up to Certitude’s expectations related to factors such as company culture and shared values. Based on this, Quinyx was chosen as Certitude’s preferred solution.

"Initially, we looked into using Quinyx as Yarrow have been using it since 2016. It’s important for us to have the right solution to manage and optimise our workforce, and when looking into Quinyx we found that it could deliver what we need. With Quinyx, we’re hoping to reduce the resources required to manage the rota and payroll processes. We have systems that Quinyx will be integrated with, and once the integration is finished, we’re looking forward to having a smooth, efficient and joined-up process in place. We’re confident that Quinyx can help us achieve this." Emma Garvey, Project Manager at Certitude

The implementation project is already in progress and will be run remotely with a central project team with support from local project teams. The roll out will initially support employees across various clusters.

"We have now started the implementation process. We’re looking forward to working closely together with the Quinyx Onboarding team who has put together a plan that will make the whole process efficient and simple." Emma Garvey, Project Manager at Certitude

Erik Fjellborg, CEO and Founder of Quinyx, said: "We’re very happy to be working with Certitude. Going from a successful collaboration with Yarrow to supporting the whole of Certitude feels fantastic, and we’re thrilled that they have chosen Quinyx for optimisation of their workforce management. With Quinyx’s support, Certitude can focus even more on what they do best, deliver great care to people they support. We're delighted to be working with an organisation who is supporting the greater good of society, and warmly welcome Certitude to the Quinyx family!"

#contactcenterworld, @quinyxab

Veronica Silva Cusi, news correspondent

About Certitude:
Certitude is London's leading adult social care provider for people with learning disabilities, autism, mental health support needs, and their families and carers. We support over 1,600 people in 16 London boroughs to develop new skills, meet new people and live the life they want.
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