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News : CESC Helpline 1912 Out of Order

#contactcenterworld

Mysore/Mysuru, India, Nov 30, 2020 -- As the toll free electricity Helpline 1912 is out of order due to technical issue, the Chamundeshwari Electricity Supply Corporation (CESC) has provided the consumers alternate numbers to register their complaints, if any.

The consumers can register their complaints by calling Mob: 94489-94888 or 94489-94999. They can also send an sms with the word ‘CESC’ to 56263 and 92205-92205 or through WhatsApp number 94489-94999 or online via website www.cescmysorepgrs.com., email: ceschelpline.gmail.com.

The list of service station and officers’ mobile numbers is also available at cesc website.

Once the 1912 technical issue is resolved, the same would be notified to the consumers, according to a press release.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://starofmysore.com

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Published: Wednesday, December 2, 2020

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2023 Buyers Guide
Get Listed
Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.
2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.
3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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