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News : CESU Expands Consumer Call Centre for Covid-19

#contactcenterworld

Bhubaneswar, India, April 20, 2020 -- Central Electricity Supply Utility of Odisha (CESU) has enhanced the capacity of its 24 x7 Consumer Call Centre at Bhubaneswar to serve its customers better during the lockdown period.

The Call Centre capacity has been augmented from 5-lines to 13-lines to ensure better consumer satisfaction. The Call Centre has also been moved to a new and bigger complex.

During the lockdown period, focus of CESU is mainly on better power supply to the customers.

Capacity of Call Centre has been enhanced for better and faster handling of consumer complaints of power breakdowns.

As social distancing (physical distancing) is the norm to prevent the spread of COVID-19, CESU has been encouraging customers for digital mode of payment.

In view of the need to many customers in hand holding for digital payments also it has decided to expand its existing Consumer Call Centre capacity to ensure a hassle free communication with consumers over phone and reduce the need to visit the CESU offices.

The new Call Centre will help in the following:

•Registering the consumers complaints on power supply and coordinating with field offices for resolving the same

•Providing Billing Information through SMSs / e-mail and on demand of the consumers over the phone especially because during the meter reading was not taken in case a large number of LT consumers (domestic /commercial) due to lock down situation.

The bills are raised on last recorded consumption basis as per OERC Regulation. This billing information has been sent through SMSs to many consumers who have registered their mobile numbers with CESU.

However, a large number of consumers have not registered their mobile number with CESU and they are unable to know the billing information for the month of April’20, as there is no bill distributions during the lockdown period.

CESU requests all the consumers to register their mobile number by dialling 1912 and get their billing information, so that they can pay their electricity dues to avail a special rebate of 4% on and above the existing rebates and incentives (for LT Consumers) for the payment made during April’20.

During the Lock Down period, Central Electricity Supply Utility of Odisha (CESU) is working 24 X 7 to provide power supply to around 27 lakh households in its licensee area for ensuring their comfortable stay in their home during and helping in maintaining social distancing .

The consumers are requested to call 1912 on 24×7 basis to register their complaints related to power supply or electricity bills. Consumers are also requested to make their payment on electricity dues through digital modes to maintain social distancing.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://updateodisha.com


Today's Tip of the Day - Team Names

Read today's tip or listen to it on podcast.

Published: Tuesday, April 21, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

7.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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