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News : CFNA Partners with LiveVox to Enhance Contact Center Customer Experience

#contactcenterworld, @livevox

San Francisco, CA, USA, April 2022 -- LiveVox Holdings, Inc. ("LiveVox" or the "Company") (NASDAQ: LVOX), a cloud-based provider of customer service and digital engagement tools, announced that it has been selected by Credit First National Association (CFNA), a consumer credit division of Bridgestone Americas, to deliver enhanced, data-driven experiences for its contact center customers. As a result of its work with LiveVox, CFNA will accelerate its Customer Experience Transformation with a 12-month strategic implementation of 16 applications.

"LiveVox and CFNA share an unwavering commitment to the continuous improvement of the customer experience – it’s at the heart of everything we do," said Louis Summe, CEO of LiveVox. "We’re thrilled to work with the CFNA team as they continue to transform and modernize their business operations. By helping to innovate their contact center operations, they’ll be able to make better and faster decisions that help deliver seamless, best-in-class customer service."

....NOTE - content continues below this message

INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE

....CONTENT CONTINUED BELOW

LiveVox’s Contact Center as a Service (CCaaS) 2.0 platform will provide CFNA with a single, unified solution to manage its contact center applications – giving agents the data and advanced technology they need throughout the omnichannel customer journey. CFNA will also leverage LiveVox’s Business Consulting team to ensure ongoing optimized operations that use data and analytics to promote the delivery of customer experiences.

"CFNA customers expect superior service across every aspect of our brand experience – and that includes the contact center," said Don Maier, Director of Operations, CFNA. "LiveVox’s next-generation contact center solutions are purpose-built to meet the evolving preferences of consumers - allowing us to make use of emerging technology like Artificial Intelligence to respond to their needs quickly and effectively."

#contactcenterworld, @livevox

Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.businesswire.com

About LiveVox:
LiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.

About Credit First National Association:
Credit First National Association (CFNA), the consumer credit division of Bridgestone Americas

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More Editorial From LiveVox

Published: Wednesday, April 20, 2022

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2022 Buyers Guide
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Payment Services

1.)

Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.)

Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.)	PayGuard PayGuard® Award-winning PCI compliance phone and multi-channel payment application. PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.