San Francisco, CA, USA, April 2022 -- LiveVox Holdings, Inc. ("LiveVox" or the "Company") (NASDAQ: LVOX), a cloud-based provider of customer service and digital engagement tools, announced that it has been selected by Credit First National Association (CFNA), a consumer credit division of Bridgestone Americas, to deliver enhanced, data-driven experiences for its contact center customers. As a result of its work with LiveVox, CFNA will accelerate its Customer Experience Transformation with a 12-month strategic implementation of 16 applications.
"LiveVox and CFNA share an unwavering commitment to the continuous improvement of the customer experience – it’s at the heart of everything we do," said Louis Summe, CEO of LiveVox. "We’re thrilled to work with the CFNA team as they continue to transform and modernize their business operations. By helping to innovate their contact center operations, they’ll be able to make better and faster decisions that help deliver seamless, best-in-class customer service."
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LiveVox’s Contact Center as a Service (CCaaS) 2.0 platform will provide CFNA with a single, unified solution to manage its contact center applications – giving agents the data and advanced technology they need throughout the omnichannel customer journey. CFNA will also leverage LiveVox’s Business Consulting team to ensure ongoing optimized operations that use data and analytics to promote the delivery of customer experiences.
"CFNA customers expect superior service across every aspect of our brand experience – and that includes the contact center," said Don Maier, Director of Operations, CFNA. "LiveVox’s next-generation contact center solutions are purpose-built to meet the evolving preferences of consumers - allowing us to make use of emerging technology like Artificial Intelligence to respond to their needs quickly and effectively."
Posted by Veronica Silva Cusi, the news correspondent
LiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
About Credit First National Association:
Credit First National Association (CFNA), the consumer credit division of Bridgestone Americas
Published: Wednesday, April 20, 2022
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