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News : CGS Expands Romanian Operations
New York, NY, Oct 7, 2014 -- CGS, a global provider of technology and outsourcing solutions, announces the opening of its fourth Romanian office, in the city of Targu Jiu, to support the growth of its contact center division. Operations in Targu Jiu will support local, European and US markets to provide multilingual customer care, technical support, telesales, helpdesk and other business process outsourcing services.
Over the past five years, operations have grown from 300 to 2,500 employees within its operations in Bucharest, Brasov and Sibiu, offering contact center support in 20 different languages. With the new office in Targu Jiu, CGS looks to add an additional 250 – 300 employees over the next 12 – 18 months.
"CGS's strategic growth in multiple Romanian cities enables us to deliver superior multilingual, geographically redundant customer support solutions for our clients," said Tom Christenson, President of Contact Center Solutions at CGS.
"Romania is capable of servicing the world because of the talent of the people. We’ve made major investments into our Romanian operations, and hope to continue to provide long-term career opportunities for our Romanian employees," said Phil Friedman, President and CEO of CGS. "Few companies can compete with Romania on the level of multilingual, neutral-accent skills, and we believe that the outsourcing sector will continue to grow if the educational system can keep up with the demand for this talent."
Posted by Veronica Silva Cusi, news correspondent
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For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. Headquartered in New York City, CGS employs more than 7,500 professionals across North America, Latin America, Europe and Asia.
Published: Thursday, October 9, 2014