Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

News : CGS Appoints Cathrine Jooste as President of Global Outsourcing and Customer Experience Division

#contactcenterworld, @CGSinc

New York, NY, USA, June 1, 2023 - CGS, a global provider of business applications, enterprise learning and outsourcing services, announced the appointment of Cathrine Jooste as the new President of CGS’ Global Outsourcing and Customer Experience division. With an illustrious career spanning over 25 years in the consulting, business process and customer care outsourcing industries, Jooste brings extensive expertise and a proven track record of success to CGS.

"We are delighted to welcome Cathy to the CGS family as the President of our Global Outsourcing and Customer Experience division," said Phil Friedman, President and CEO for CGS. "Her extensive experience, industry expertise, and leadership skills will be invaluable as we expand our global presence and enhance our client-centric solutions. We are confident that Cathy's expertise will enable us to deepen our client relationships and drive sustainable growth."

"I’m honored to join CGS, a company renowned for its commitment to delivering exceptional customer experiences and driving measurable business outcomes for clients," said Jooste. "I look forward to working with the talented and diverse global team at CGS and leveraging our collective strengths to unlock new opportunities, expand our global reach, and create differentiated value for our clients."

Prior to joining CGS, Jooste served as the Chief Commercial Officer and North American Region President for Atento, a global customer relationship management and BPO firm. During her tenure, she played a pivotal role in driving record growth and solidifying Atento's market position. Jooste has also held various leadership positions at renowned companies including DXC, Cognizant, and Accenture, where she consistently demonstrated her ability to navigate complex business environments and deliver exceptional results.

#contactcenterworld, @CGSinc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com

About CGS:
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. Headquartered in New York City, CGS employs more than 7,500 professionals across North America, Latin America, Europe and Asia.