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News : CGS Expands Footprint with Acquisition of Mas Cerca
New York, NY, and Santiago, Chile, Dec 15, 2015 –-- CGS, a global provider of business applications, enterprise learning and outsourcing services, announced the acquisition of Mas Cerca Contact Center, the Chile-based business process outsourcing (BPO) provider.
The acquisition extends CGS’s capabilities in Chile to new industries, including telecommunications, retail and transportation, while meeting the growing demand for Spanish-speaking services for the global market. Financial terms were not disclosed.
With the acquisition of Mas Cerca, CGS Chile established its sixth office and doubled its employee base in the region to 3,000. The acquisition will also secure its position supporting the healthcare, financial services and utilities industries, while furthering its presence into new verticals.
"We’re excited to join CGS and strengthen the company’s presence in Chile while enhancing customers’ evolving expectations," said Pablo Rossel Estay, general manager, Mas Cerca. "We’re proud to enhance the existing capabilities and look forward to working closely with the global team."
"We’re excited to have Mas Cerca join CGS, continuing our BPO growth in Latin America. The addition of Mas Cerca’s skilled staff will enable us to answer the global demand for Spanish-speaking agents and support our growth in a wide range of industries," said Phil Friedman, President and CEO, CGS.
Posted by Veronica Silva Cusi, news correspondent
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For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. Headquartered in New York City, CGS employs more than 7,500 professionals across North America, Latin America, Europe and Asia.
About Mas Cerca Contact Center:
Mas Cerca Contact Center is an outsourced contact center.
Published: Wednesday, December 16, 2015