News : CGS listed as a Major Provider in BPO in Gartner CRM Vendor Guide 2016
New York, NY, USA, June 6, 2016 -- CGS, a global provider of business applications, enterprise learning and outsourcing services, was named a Major Provider for CRM Business Process Outsourcing (BPO) in the Gartner CRM Vendor Guide, 2016 (May 2016) for capabilities in North America and Latin America. The guide, released by research firm Gartner, aims to assist those tasked with selecting CRM technology identify vendors in multiple categories of CRM, including BPO.
CGS’s Latin America, along with North America, presence was named for the first time in the CRM Vendor Guide. According to the Gartner report, "emerging markets, particularly Latin America and Asia/Pacific, will see the strongest growth over the next five years, although from a much smaller installed and revenue base."
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"We have invested extensively in building up our BPO services globally; in particular, Central Europe, the Middle East and in the Latin America region," said CEO Phil Friedman. "It is an honor to be included in the Gartner Guide among some of the largest customer relationship management providers around the world."
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For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. Headquartered in New York City, CGS employs more than 7,500 professionals across North America, Latin America, Europe and Asia.
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