News : CGS Listed as a Major Provider in BPO in the Gartner CRM Vendor Guide, 2017
New York, NY, USA, June, 2017 -- CGS, a global provider of business applications, enterprise learning and outsourcing services, was named a Major Provider for CRM Business Process Outsourcing (BPO) in the Gartner CRM Vendor Guide, 2017 (June 2017) for capabilities in North America and Latin America. The guide, released by research firm Gartner, aims to assist those tasked with selecting CRM technology identify vendors in multiple categories of CRM, including BPO.
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This is the second consecutive year CGS’s Latin America and North America regions were named in the CRM Vendor Guide. According to the Gartner report, while North America continues to be the largest regional market, "emerging markets, particularly Latin America and Asia/Pacific, will see the strongest growth over the next five years, although from a much smaller installed and revenue base."
"We continue to focus on enhancing our BPO services globally, and in the past two years alone have expanded our offerings and added new locations within South America, Europe and the Middle East," said CEO Phil Friedman. "We believe being listed once again in the Gartner Guide, among some of the largest customer relationship management providers around the world, speaks to our growth and commitment to BPO services."
#contactcenterworld, @CGSinc, @Gartner_inc
Shannon Felder CGS@teamlewis.com
Posted by Veronica Silva Cusi, news correspondent
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For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. Headquartered in New York City, CGS employs more than 7,500 professionals across North America, Latin America, Europe and Asia.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Monday, June 26, 2017
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