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News : CGS Named to the 2020 Global Outsourcing 100®

#contactcenterworld, @CGSinc, @IAOP

CGS, a global provider of business applications, enterprise learning and outsourcing services, was named to the 2020 Global Outsourcing 100(R) by the International Association of Outsourcing Professionals(R) (IAOP(R)), a global, standard-setting association and advocate for outsourcing professionals and the organizations they support. This is the fourth time that CGS has received the recognition.

The 2020 Global Outsourcing 100 (GO100) recognizes the world’s best outsourcing service providers. The list is based on applications received, and judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.


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2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

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"Buyers understand there are hundreds of qualified service providers and advisors out there, but what they need to understand now is what makes each one exceptional," said CEO Debi Hamill, IAOP. "The Global Outsourcing 100 list has done just that. We’re proud to recognize CGS for being among these companies this year."

"We’re excited to again be recognized among IAOP’s Global Outsourcing 100 world’s best service providers," said Steve Petruk, President of Global Outsourcing division, CGS. "Through a combined offering of knowledgeable talent and next-generation technology, we partner with our global clients to ensure their customers have an unparalleled customer experience. In the past year, we’ve added new customer service representatives worldwide to handle new and broadened client engagements, enhanced our technology to ensure a seamless customer journey and broadened our reach in several regions. This recognition validates our continued focus on bringing best-in-class services to our valued customers."

#contactcenterworld, @CGSinc, @IAOP


About CGS:
Company LogoFor over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. Headquartered in New York City, CGS employs more than 7,500 professionals across North America, Latin America, Europe and Asia.
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About International Association of Outsourcing Professionals:
Company LogoThe association for improving outsourcing outcomes by bringing together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification and excellence.
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Today's Tip of the Day - Train In Sensitivity

Read today's tip or listen to it on podcast.

Published: Wednesday, February 19, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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