News : CGS Wins Gold Award for Customer Satisfaction and Loyalty
New York, NY May 16, 2014 -- CGS, a global provider of technology solutions and services, announces they are the recipient of the "Gold Award – Contact Center 2014" given by the Chilean Association of Call Centers (ACEC) at the Contact Center Summit 2014.
The annual award is given to companies that stand out for their work in the contact center industry and exhibit high customer loyalty, performance, innovation and employee care. The Contact Center Summit brings together organizations for a discussion on the latest news, trends, and developments in the industry.
At this year’s conference, CGS presented on their disaster recovery plan and discussed the recent event that put the plan into action. On March 24th, CGS experienced catastrophic damage to their call center in Santiago, Chile due to a fire. However, their disaster recovery plan, the commitment of their team and swift responsiveness allowed them to continue to provide services to their customers and were fully operational in less than a week after the disaster.
"We are extremely honored to receive this prestigious award from the Chilean Association of Call Centers," said Nicolas Kokaly, Vice President and Country Manager for CGS Chile. "Being recognized for the high quality work we do speaks to the talented group of employees we have and their commitment to customer satisfaction. The fact that we were able to work through the recent disaster and still deliver the high quality services our customers expect is truly remarkable. Our team is truly special and I couldn’t be more proud of them."
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For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. Headquartered in New York City, CGS employs more than 7,500 professionals across North America, Latin America, Europe and Asia.
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