News : Changes to Council’s Contact Centre Announced
St Helens, Merseyside, England, Dec 18, 2015 -- Town hall chiefs in St Helens have created a number of changes to the way residents can get in touch with them.
From Monday, January 4, the council’s contact centre phone lines will be open from 8am to 6pm, where previously it opened until 8pm.
On weekends, the centre’s phone lines will remain open between 10am and 2pm.
Meanwhile, self-service kiosks have been installed within the contact centre’s reception.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
The Contact Centre at Wesley House, Corporation Street, WA10 1HF, will continue to open 9am-5pm weekdays.
Officials have also recently created a free mobile app which allows residents to contact the council in a quick and handy way.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Plan Training In Advance
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Monday, December 21, 2015
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.