News : Chapman Lam Elected as new Chairman of Hong Kong Call Centre Association
Hong Kong, April 21, 2016 -- Aegon Direct & Affinity Marketing Services (ADAMS), is pleased to announce that Mr. Chapman Lam, their Director, Customer Experience Architecture has become the new Chairman of the Hong Kong Call Centre Association (HKCCA).
Chapman Chairman Hong Kong Call Centre AssociationIn this role, he will also serve as one of the Directors of the Asia Pacific Contact Centre Association Leaders (APCCAL), which aims to promote greater dialogue and knowledge sharing amongst the contact centre industry associations from 11 countries, including Thailand, China, Australia and Indonesia.
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"We are thrilled that Chapman's depth of knowledge and customer engagement insight has earned him this important recognition," said Mr. Richard Ng, President of ADAMS Asia Pacific. "I am certain his outstanding leadership skills and vast regional knowledge base will help achieve the goals of both the HKCCA and the APCCAL."
Posted by Veronica Silva Cusi, news correspondent
Source: Aegon Direct & Affinity Marketing Services
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About Aegon Direct & Affinity Marketing Services :
ADAMS is the direct marketing and consulting arm of the Aegon Group in the Asia Pacific region. Having specialized expertise in the design and sales distribution of protection products, ADAMS provides direct insurance solutions for their business partners and their customers; from innovative product design, to customer analytics insights with actionable models, marketing campaign and multi-channel product distribution design; through to assistance with policy administration and claims management.
Published: Friday, April 22, 2016