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News : Charlotte Call Center to Close, Lay Off 239
April 1, 2014 -- APAC Customer Services is closing its call center operation in Charlotte, laying off 239 employees, according to documents filed with the state Commerce Department.
The company disclosed the decision in a Worker Adjustment and Retraining Notification, or WARN notice, filed with the state last month. Companies planning mass layoffs and plant closures are required to file the notices.
The Bannockburn, Ill.-based outsourcing company said it will close its operation at 6324 Fairview Road on May 9. APAC occupies the fourth floor of the building, which is across Fairview from South Park Mall.
APAC said 15 full-time employees and 224 temporary workers will lose their jobs. Reached Tuesday, company officials did not immediately provide comment. In paperwork filed with the state, the company said employees were given a 60-day notice.
The move comes after the company just last year announced plans to hire hundreds in Charlotte, where it provides customer service functions and handles sales calls for the health insurance industry.
In a July press release, the company said it was adding more than 200 jobs in Charlotte to support an unnamed health benefits company. In October, it announced plans to add 65 jobs to serve an unnamed "major health care client."
In the WARN notice, the company said it is "ramping down" its health care operation at Fairview Road. No reason was provided.
As of Tuesday afternoon, APAC employees were still working in the building. Employees declined to give interviews to a reporter.
Last year, in a separate announcement, APAC said it was eliminating 116 Charlotte positions. The company said the layoffs stemmed from a "technology project" that was ending "due to business needs," according to documents filed with the state.
Posted by Veronica Silva Cusi, news correspondent
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Expert Global Solutions (EGS) is a global customer service organization, delivering leading outsourced solutions, for customer and financial care. Serving the world’s leading companies, EGS helps decision-makers delight their customers and deepen brand engagement. With revenues of $1.2B, EGS has over 40,000 employees in more than 70 locations across 11 countries. EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash. EGS has deep vertical expertise, with a unique understanding of industry-specific needs, including healthcare, financial services, logistics, online retail, technology, telecommunications and utilities. An award winning company and equal opportunity employer, EGS is committed to delivering an exceptional customer experience, in every interaction.
Published: Thursday, April 3, 2014