#contactcenterworld, @callcenter0101
Plantation, FL, USA, March, 2023 - At ChaseData they are DialedIn to the latest in call center technology and they invite everyone to be, as well.
They have spent more than twenty years delivering Dialer and Call Center software as ChaseData Corp, and the time has come to rename themselves with a more recognizable brand that better reflects the company's technology and values. "What better time than now to be DialedIn , the new company name and enhanced CCaaS product line," says CEO of DialedIn , Ahmed Macklai.
More than just a name change, it brings along improvements to the current product and company.
"We are thrilled to usher in a new era for our company under its new brand name," said CEO of DialedIn , Ahmed Macklai. "Our current and future customers will have access to an enhanced user experience unrivaled in our industry."
And they won't stay still. Their DialedIn Agent Assistant is already in its pilot phase. It uses machine learning, text to speech, speech to text, and other state of the art technologies to optimize reaching leads and customers before agents.
DialedIn 's goal is to help customers achieve maximum productivity gains. They are confident that their new look and feel, with its enhanced capabilities, reflect that.
#contactcenterworld, @callcenter0101
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About ChaseData Corporation:
Since 1996, ChaseData Corporation has focused on designing, evolving and supporting the industry's most advanced, easy to use call center software. The company born out of a necessity to find a stable (aka crash-resistant), powerful out bound predictive dialer that would run native on the then "new" Microsoft Windows 95. Of course, there were a few more requirements. First, the system must run uninterpreted (so no Visual Basic and other 'run-time' environments), next the dialer must be able to to speak via an internal intranet to a SCO UNIX server and finally it must outperform the 'drop call rates' we observed in competition software. Back in 1996 that was a tall order but we met the challenge by developing our very first premise-based dialer on a Microsoft Windows NT management server and Windows 95 agent workstations.
Published: Tuesday, March 14, 2023
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