Plantation, FL, USA, May 12, 2020 -- "As this emergency progresses, we want to help Florida counties manage the messaging and distribution of critical information using ChaseData’s automated voice and telephone technologies," says Ahmed Macklai, founder and CEO of ChaseData Corp. "ChaseData’s system has proven effective, stable and efficient and has been in operation for over 20 years."
ChaseData is donating automated contact functions like voicemail drops and SMS, as well as incoming and outgoing helpline telephone numbers for public health departments for each Florida county and the State Health Department Headquarters. This donation is open to all of Florida’s 67 counties and is being used to boost the distribution of accurate information during the COVID-19 pandemic.
According to research, people ages 60 and older -- the age group most at risk of infection -- are best reached by telephone, so ChaseData’s systems will help Florida health departments reach those residents through automated voice and phone technologies. Florida counties plan on using automated and personalized voicemail messages, as well as caller ID and existing data in the health departments’ databases, to deliver geographically relevant information in real-time.
County health department call centers can be decentralized and operated remotely, meaning agents and managers can safely work from home during the COVID-19 outbreak. Users can access ChaseData’s secure agent and admin applications, allowing call center agents and managers to manage telephone calls from home.
Posted by Veronica Silva Cusi, news correspondent
About ChaseData Corporation:
Since 1996, ChaseData Corporation has focused on designing, evolving and supporting the industry's most advanced, easy to use call center software. The company born out of a necessity to find a stable (aka crash-resistant), powerful out bound predictive dialer that would run native on the then "new" Microsoft Windows 95. Of course, there were a few more requirements. First, the system must run uninterpreted (so no Visual Basic and other 'run-time' environments), next the dialer must be able to to speak via an internal intranet to a SCO UNIX server and finally it must outperform the 'drop call rates' we observed in competition software. Back in 1996 that was a tall order but we met the challenge by developing our very first premise-based dialer on a Microsoft Windows NT management server and Windows 95 agent workstations.
Published: Wednesday, May 13, 2020
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