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News : ChaseData Donates Call Center Software to Florida Health Departments

#contactcenterworld, @callcenter0101

Plantation, FL, USA, May 12, 2020 -- "As this emergency progresses, we want to help Florida counties manage the messaging and distribution of critical information using ChaseData’s automated voice and telephone technologies," says Ahmed Macklai, founder and CEO of ChaseData Corp. "ChaseData’s system has proven effective, stable and efficient and has been in operation for over 20 years."

ChaseData is donating automated contact functions like voicemail drops and SMS, as well as incoming and outgoing helpline telephone numbers for public health departments for each Florida county and the State Health Department Headquarters. This donation is open to all of Florida’s 67 counties and is being used to boost the distribution of accurate information during the COVID-19 pandemic.

According to research, people ages 60 and older -- the age group most at risk of infection -- are best reached by telephone, so ChaseData’s systems will help Florida health departments reach those residents through automated voice and phone technologies. Florida counties plan on using automated and personalized voicemail messages, as well as caller ID and existing data in the health departments’ databases, to deliver geographically relevant information in real-time.

County health department call centers can be decentralized and operated remotely, meaning agents and managers can safely work from home during the COVID-19 outbreak. Users can access ChaseData’s secure agent and admin applications, allowing call center agents and managers to manage telephone calls from home.

#contactcenterworld, @callcenter0101

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About ChaseData Corporation:
Company LogoSince 1996, ChaseData Corporation has focused on designing, evolving and supporting the industry's most advanced, easy to use call center software. The company born out of a necessity to find a stable (aka crash-resistant), powerful out bound predictive dialer that would run native on the then "new" Microsoft Windows 95. Of course, there were a few more requirements. First, the system must run uninterpreted (so no Visual Basic and other 'run-time' environments), next the dialer must be able to to speak via an internal intranet to a SCO UNIX server and finally it must outperform the 'drop call rates' we observed in competition software. Back in 1996 that was a tall order but we met the challenge by developing our very first premise-based dialer on a Microsoft Windows NT management server and Windows 95 agent workstations.
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Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Wednesday, May 13, 2020

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2021 Buyers Guide Workforce Management

 
1.) 
Alvaria

Alvaria Workforce
Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.

2.) 
Alvaria

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.

3.) 
Calabrio

Calabrio ONE
Calabrio ONE offers contact centres the complete toolset to unlock the tremendous value buried within customer interaction data and use it to transform the entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed—in the cloud, on-premises, or in a hybrid environment.

Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward.

4.) 
eGain Corporation

eGain Solve
Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. You can sell smarter, serve better, and know more.

5.) 
Eleveo

Eleveo WFM
Eleveo WFM was designed to simplify scheduling, forecasting and adherence for commercial contact centers with 500 agents or less. The product is easy to use for supervisors who are not WFM experts, but provides value for scheduling, shift changes, schedule adherence and supports multi-channel and multi-skill requirements. Eleveo WFM was built using open source, cloud technologies but can be installed on premise, in a hybrid environment or hosted for you in AWS.

6.) 
ethosIQ, LLC

BPO Optimizer
ethosIQ’s Business Process Outsourcer (BPO) Optimizer allows clients to manage their vendor contact center resources without requiring manual intervention through our manufacture-agnostic data collector processes. ethosIQ collects schedule and exception data, based on your desired parameters. Collection of data is transparent and doesn’t require intervention from either you or your vendor resource. You know your needs, and now you can manage those needs effectively, efficiently and effortlessly, using ethosIQ’s BPO Optimizer!

7.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.

8.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.

9.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

10.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.

11.) 
Vads

VADS Workforce Management
VADS Workforme Magaement is a smart tools that gives connectivity to the workers while working remotely. An intelligent workforce management system that aims to improve operation efficiency with the end goal to provide first.

12.) 
QPC Ltd.

QPC WFM - Calabrio/Teleopti Specialism
QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.
 

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