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News : Chat Helpline Called Akancha Uses AI to Reduce Cyber Crime

#contactcenterworld

Secunderabad, India, Dec 11, 2019 -- Vijay Shekhar Sharma (founder & CEO of Paytm), Ritesh Malik (founder- Innov8), The Indian police & various other influencers have come together to support India’s largest social impact initiative against cyber harassment, named as ‘Akancha Against Harassment’.

In an innovative use of AI technology, the initiative runs country's only private national multilingual chat helpline for cyber safety. This helpline allows users to get information anonymously, as well as trigger SOS in a crisis situation.

The chat helpline was originally launched only in English in January 2018 and since then has successfully intervened in more than 167 trauma cases.

The initiative focuses on educating the society about prevention of cyber harassment and empowering internet users by providing them right information on laws & rights. It also bridges the gap between the authorities and victims by securing the support of authorites across states. The initiative is supported by various educationists, lawyers, law makers, political leaders and entrepreneur community.

Akancha Srivastava, Founder -Akancha Against Harassment said, "We are educating people on mindful use of technology as a preventive measure and are providing remedial measures to the victims by getting their voices heard at the right platforms. We have reached over 80+ million people in the country, and with the launch of Hindi helpline, we hope to reach more than 150 million people in 2019."

Inspector General of Police, Navniet Sekera (Uttar Pradesh) said, "Akancha is doing a superb job in educating & empowering the women & girl children of this country on their safety. I have witnessed the positive impact of her workshops on children, teachers, principals and even Police officers! Her courage & determination are admirable. She is continuously using technology for the cause, which is simply brilliant! Through her podcasts & the helpline we also get to bridge with people from across the country. A positive constructive relationship with the Police is therefore, being built. She has mine & the entire police force’s unflinching support for this noble cause".

Akancha Against Harassment is uniquely utilizing technology for far-reaching social impact. The initiative’s weekly podcast recently completed 84 episodes with over 10 + Million listen-ins/views! The guests include high ranking IPS officers, IAS officers, lawyers, educators, mental health experts & others who can address the need for awareness as well as addressal of cyber abuse complaints.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.deccanchronicle.com


Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Thursday, December 12, 2019

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2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

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