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News : Chat Helpline Called Akancha Uses AI to Reduce Cyber Crime

#contactcenterworld

Secunderabad, India, Dec 11, 2019 -- Vijay Shekhar Sharma (founder & CEO of Paytm), Ritesh Malik (founder- Innov8), The Indian police & various other influencers have come together to support India’s largest social impact initiative against cyber harassment, named as ‘Akancha Against Harassment’.

In an innovative use of AI technology, the initiative runs country's only private national multilingual chat helpline for cyber safety. This helpline allows users to get information anonymously, as well as trigger SOS in a crisis situation.

The chat helpline was originally launched only in English in January 2018 and since then has successfully intervened in more than 167 trauma cases.

The initiative focuses on educating the society about prevention of cyber harassment and empowering internet users by providing them right information on laws & rights. It also bridges the gap between the authorities and victims by securing the support of authorites across states. The initiative is supported by various educationists, lawyers, law makers, political leaders and entrepreneur community.


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Akancha Srivastava, Founder -Akancha Against Harassment said, "We are educating people on mindful use of technology as a preventive measure and are providing remedial measures to the victims by getting their voices heard at the right platforms. We have reached over 80+ million people in the country, and with the launch of Hindi helpline, we hope to reach more than 150 million people in 2019."

Inspector General of Police, Navniet Sekera (Uttar Pradesh) said, "Akancha is doing a superb job in educating & empowering the women & girl children of this country on their safety. I have witnessed the positive impact of her workshops on children, teachers, principals and even Police officers! Her courage & determination are admirable. She is continuously using technology for the cause, which is simply brilliant! Through her podcasts & the helpline we also get to bridge with people from across the country. A positive constructive relationship with the Police is therefore, being built. She has mine & the entire police force’s unflinching support for this noble cause".

Akancha Against Harassment is uniquely utilizing technology for far-reaching social impact. The initiative’s weekly podcast recently completed 84 episodes with over 10 + Million listen-ins/views! The guests include high ranking IPS officers, IAS officers, lawyers, educators, mental health experts & others who can address the need for awareness as well as addressal of cyber abuse complaints.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.deccanchronicle.com


Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Thursday, December 12, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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