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News : Chat Helpline Called Akancha Uses AI to Reduce Cyber Crime

#contactcenterworld

Secunderabad, India, Dec 11, 2019 -- Vijay Shekhar Sharma (founder & CEO of Paytm), Ritesh Malik (founder- Innov8), The Indian police & various other influencers have come together to support India’s largest social impact initiative against cyber harassment, named as ‘Akancha Against Harassment’.

In an innovative use of AI technology, the initiative runs country's only private national multilingual chat helpline for cyber safety. This helpline allows users to get information anonymously, as well as trigger SOS in a crisis situation.

The chat helpline was originally launched only in English in January 2018 and since then has successfully intervened in more than 167 trauma cases.

The initiative focuses on educating the society about prevention of cyber harassment and empowering internet users by providing them right information on laws & rights. It also bridges the gap between the authorities and victims by securing the support of authorites across states. The initiative is supported by various educationists, lawyers, law makers, political leaders and entrepreneur community.

Akancha Srivastava, Founder -Akancha Against Harassment said, "We are educating people on mindful use of technology as a preventive measure and are providing remedial measures to the victims by getting their voices heard at the right platforms. We have reached over 80+ million people in the country, and with the launch of Hindi helpline, we hope to reach more than 150 million people in 2019."

Inspector General of Police, Navniet Sekera (Uttar Pradesh) said, "Akancha is doing a superb job in educating & empowering the women & girl children of this country on their safety. I have witnessed the positive impact of her workshops on children, teachers, principals and even Police officers! Her courage & determination are admirable. She is continuously using technology for the cause, which is simply brilliant! Through her podcasts & the helpline we also get to bridge with people from across the country. A positive constructive relationship with the Police is therefore, being built. She has mine & the entire police force’s unflinching support for this noble cause".

Akancha Against Harassment is uniquely utilizing technology for far-reaching social impact. The initiative’s weekly podcast recently completed 84 episodes with over 10 + Million listen-ins/views! The guests include high ranking IPS officers, IAS officers, lawyers, educators, mental health experts & others who can address the need for awareness as well as addressal of cyber abuse complaints.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.deccanchronicle.com


Today's Tip of the Day - Losing 1 Customer Costs $$$$

Read today's tip or listen to it on podcast.

Published: Thursday, December 12, 2019

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2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

5.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

6.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

7.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

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