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News : Chatham Company Needs Workers

#contactcenterworld, @Concentrix

Chatham, ON, Canada, Nov 1, 2019 -- A Chatham call centre is growing and is looking to hire dozens of more employees by the end of the year.

Concentrix at Keil Drive and Richmond Street is creating 100 new full-time jobs because of a spike in volume. Company spokesperson Arika Aerts said people-friendly customer service agents and salespeople are wanted to help automotive clients.

"A typical day for one of our agents is answering calls, supporting a very large automotive client. The calls will be on recalls, warranties, owners manuals, and general inquiries," Aerts said.

The starting wage is $14.25 an hour and the company is offering a $500 signing bonus with plenty of other benefits.

"Interactive paid training in a supportive environment, medical, vision, dental, life insurance, a pension plan, free parking, transit-accessible, vehicle discounts with the automotive client we support there," she added.

Aerts said there are a lot of opportunities to advance within Concentrix as 94 per cent of senior positions are promoted from within.

"Come in to see us there at our location in Chatham. We take walk-ins as well," Aerts said. "Come in and we can do a quick assessment and interview and we make offers the same day."

Applications are being accepted until December 2 and training starts on Monday.

#contactcenterworld, @Concentrix

Posted by Veronica Silva Cusi, news correspondent
Source: https://blackburnnews.com


About Concentrix:
Company LogoConcentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries and across six continents, our staff delivers customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
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Today's Tip of the Day - Consider The Options

Read today's tip or listen to it on podcast.

Published: Monday, November 4, 2019

Printer Friendly Version Printer friendly version

2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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