Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : ChenMed Deploys 8x8 HIPAA-Compliant Cloud Communications Solution
San Jose, CA, Oct 21, 2014 -- 8x8, Inc. (NASDAQ:EGHT), a provider of cloud-based unified communications, contact center and collaboration services, announces that ChenMed, a family-owned, physician-led organization with a primary care model for seniors, has deployed 8x8 Virtual Office services at 36 Chen and JenCare Neighborhood Medical Centers and two corporate offices in six U.S. states.
Based in South Florida, the ChenMed family of companies provides integrated healthcare to at-risk seniors, many of whom are low to moderate income. ChenMed’s outcome-based healthcare model significantly increases patient face-to-face time with both primary care and specialist doctors, and allows for same-day walk-up appointments when needed. ChenMed also strategically leverages end-to-end technologies to continually improve health outcomes and the patient experience.
"Our primary focus is on improving patient health outcomes, but we are keenly focused on improving the patient experience," said Christopher Chen, MD, ChenMed Chief Executive Officer. "Our physicians typically see 350 to 450 patients a year – a fraction of the national average of 2,300 patients per doctor – so Chen and JenCare Neighborhood Medical Center doctors really get to know their patients. Our doctors build strong relationships with each of the seniors they serve."
Over the past five years, ChenMed has experienced annual growth as new neighborhood centers have opened. Prior to deploying 8x8 cloud communications, ChenMed had a centralized premises-based PBX phone system that routed all company calls through Miami and then back out to geographically dispersed neighborhood centers.
Tasked with upgrading telephony companywide for a rapidly growing medical practice, ChenMed CIO Oliver Degnan, concluded that it would be significantly more reliable and less expensive to move ChenMed’s communications to the cloud, an IT infrastructure he understands very well.
At the same time, Degnan recognized that a cloud solution would have to comply with the federal government’s stringent HIPAA requirements in order to support ChenMed and its mission.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
More Editorial From 8x8 Inc.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Friday, October 24, 2014