Chennai, India, Nov, 2021 -- The Greater Chennai Corporation is planning to increase the number of call agents for the civic helpline 1913, to strengthen disaster response during the Northeast monsoon that is currently prevailing over the State.
The number of call agents at the 1913 helpline was increased from 10 to 50 during the beginning of the monsoon, and now, the civic body is expected to increase the number of call agents to 100 shortly. The call agents will support residents during disaster events in the 426 sq km of the city this monsoon.
On Thursday, Corporation Commissioner Gagandeep Singh Bedi inspected the 1913 call centre and control room to facilitate better response to complaints from residents in flooded areas. During the rains on Thursday, the 1913 helpline received 500 complaints. The largest number of complaints on a single day in the city was registered during the previous spell of rain, with 6,000 complaints a day.
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
After the onset of the Northeast monsoon this year, the Corporation has received more than 45,000 complaints from residents. The civic body has allocated dedicated call agents to address critical calls that are made during life-threatening events by residents.
Around 1% of the calls are classified as critical, with follow up done by agents every hour. The call agents have been instructed to check with residents during the closure of each complaint by officials.
Complaints made on social media and the Namma Chennai App will also be followed up by call agents after the increase in number of personnel at the call centre.
Manpower for follow-ups has also been increased. Call agents will do follow up of citizens, as well as officials. Usually the follow-up activities are done by 3 to 4 persons, but the number of personnel involved in follow-up activities has increased to more than 60 this monsoon.
Posted by Veronica Silva Cusi, news correspondent
About Chennai Corporation:
Verify/Print Online Birth and Death Certificate, Pay Property Tax Online, Latest News on Chennai Corporation.
Published: Monday, November 22, 2021
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.
|9.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)