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News : Chesapeake Call Center's Closure Means Layoffs for 255 Employees
Chesapeake, VA, USA, Sept 29, 2015 -- A call center for a loan-servicing company will close, laying off 255 people, according to a state website.
Home Retention Services will begin layoffs at its Chesapeake office by Nov. 23, according to a listing on the state's WARN website. Employers are required to post notices of some layoffs and closings under the U.S. Worker Adjustment and Retraining Notification Act.
Home Retention Services is a division of Stewart Lender Services, based in Houston, that serves as a call center for lenders handling delinquent mortgages, said John Arcidiacono, chief marketing officer for Stewart's parent company, Stewart Information Services Corp.
Stewart decided in July "to sunset delinquent loan servicing due to the falling volumes in the market," Arcidiacono said. The closing of Home Retention will not affect Stewart's other local operations, including an office of Stewart Title Guaranty Co., which provides title insurance, he said.
Arcidiacono said the office "will close in phases over the next six months." He said he could not confirm the number of workers affected.
Jason Nadeau, CEO of Stewart Lender Services, said in a statement that the local office will work with clients until it closes:
"We value our staff and are committed to providing employee assistance to aid them through this transition," Nadeau said.. "We will be facilitating courses for the impacted associates to assist in their job search, as well as working with local companies on potential job openings and job fairs."
Stewart, he said, will focus on "smart growth, adapting with the market to meet the changing needs of our customers."
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, October 2, 2015