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News : Cheshire Police Set to Axe Manned Contact Desks from 11 Stations

#contactcenterworld

Cheshire, England, Feb 14, 2022 -- Cheshire Police has revealed plans to remove manned contact desks from 11 towns across the county.

There are currently 16 help desks in Cheshire and the force plans to reduce the number to five stations.

Under new proposals, a helpdesk service would be provided at stations in Blacon, Crewe, Warrington, Widnes and Macclesfield.

The force say more people are choosing to contact the police in different ways so they are working to ensure the service meets the 'changing needs' of the public.

The five desks would be open to the public from Monday to Saturday between 8am and 5pm.

A virtual video link to a helpdesk officer would also be available within the same opening hours at Northwich Police Station.

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....CONTENT CONTINUED BELOW

Here are the 11 stations that will be closing their helpdesks

Chester Town Hall
Ellesmere Port
Winsford
Stockton Heath
Penketh
Runcorn
Congleton
Wimslow
Knutsford
Nantwich
Northwich

Now, Cheshire Police is asking for the public's feedback on the proposal.

Assistant Chief Constable Bill Dutton said: "Firstly I would like to reassure the public that these proposals will not reduce the level of service or the current police presence in Cheshire.

"Our operational teams and where we deploy our police officers and police community support officers from are unaffected.

"Since helpdesks were introduced in 2004 the landscape has changed significantly. A large proportion of the population have mobile phones and access to online services meaning the need for face-to-face contact is reducing.

"We have noticed that more people than ever are now choosing to report crime and interact with police online or via a mobile device, and as a police service we have to adapt to these changes in our society.

"It is important to reiterate that we are not proposing to close any police stations, and although some helpdesks would close under these proposals, these will be substituted by regular Police Community Support Officer (PCSO) surgeries.

"The savings we make will be reinvested into our force contact centre, helping improve our response times in answering 999 and 101 calls, which is a key priority for the Constabulary.

"This investment will also support our work in dealing with online enquiries, which we are seeing more and more of with the advancement of technology.

"However, it is really important we hear from our communities about these proposed changes and I want to encourage people to feedback to us during the consultation process."

John Dwyer, Police and Crime Commissioner for Cheshire, added: "In my Police and Crime Plan I talk about delivering a modern police service, and that includes changing the way the Constabulary works so that it reflects the ways that the public are contacting the police.

"I want people to have confidence in our police service so it’s vital that everyone has their say on these proposals. More people are interacting with the police online but I want to make it clear that the Constabulary’s visible presence will increase.

"The Chief Constable and I are steadfast in our commitment to increasing the police presence across Cheshire by taking our officer numbers to their highest ever level on our current boundaries – a total of 2,347.

"We are investing in our force control centre, bringing 101 waiting times down and getting officers out quicker to both 999 and 101 calls.

"The budget I have approved for 2022/23 includes a further £1.3 million investment on top of this, putting more frontline staff where they are best placed in order to take your call in your moment of need.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.cheshire-live.co.uk


About Cheshire Police:
Company LogoCheshire Constabulary is the territorial police force responsible for policing the English unitary authorities of Cheshire East, Cheshire West and Chester, Halton and Warrington.
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Today's Tip of the Day - Speech Recognition

Read today's tip or listen to it on podcast.

Published: Tuesday, February 15, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Recording

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
MiaRec, Inc.

MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.

6.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

7.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

8.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

9.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

10.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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