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Cheshire, England, Feb 14, 2022 -- Cheshire Police has revealed plans to remove manned contact desks from 11 towns across the county.
There are currently 16 help desks in Cheshire and the force plans to reduce the number to five stations.
Under new proposals, a helpdesk service would be provided at stations in Blacon, Crewe, Warrington, Widnes and Macclesfield.
The force say more people are choosing to contact the police in different ways so they are working to ensure the service meets the 'changing needs' of the public.
The five desks would be open to the public from Monday to Saturday between 8am and 5pm.
A virtual video link to a helpdesk officer would also be available within the same opening hours at Northwich Police Station.
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Here are the 11 stations that will be closing their helpdesks
Chester Town Hall
Now, Cheshire Police is asking for the public's feedback on the proposal.
Assistant Chief Constable Bill Dutton said: "Firstly I would like to reassure the public that these proposals will not reduce the level of service or the current police presence in Cheshire.
"Our operational teams and where we deploy our police officers and police community support officers from are unaffected.
"Since helpdesks were introduced in 2004 the landscape has changed significantly. A large proportion of the population have mobile phones and access to online services meaning the need for face-to-face contact is reducing.
"We have noticed that more people than ever are now choosing to report crime and interact with police online or via a mobile device, and as a police service we have to adapt to these changes in our society.
"It is important to reiterate that we are not proposing to close any police stations, and although some helpdesks would close under these proposals, these will be substituted by regular Police Community Support Officer (PCSO) surgeries.
"The savings we make will be reinvested into our force contact centre, helping improve our response times in answering 999 and 101 calls, which is a key priority for the Constabulary.
"This investment will also support our work in dealing with online enquiries, which we are seeing more and more of with the advancement of technology.
"However, it is really important we hear from our communities about these proposed changes and I want to encourage people to feedback to us during the consultation process."
John Dwyer, Police and Crime Commissioner for Cheshire, added: "In my Police and Crime Plan I talk about delivering a modern police service, and that includes changing the way the Constabulary works so that it reflects the ways that the public are contacting the police.
"I want people to have confidence in our police service so it’s vital that everyone has their say on these proposals. More people are interacting with the police online but I want to make it clear that the Constabulary’s visible presence will increase.
"The Chief Constable and I are steadfast in our commitment to increasing the police presence across Cheshire by taking our officer numbers to their highest ever level on our current boundaries – a total of 2,347.
"We are investing in our force control centre, bringing 101 waiting times down and getting officers out quicker to both 999 and 101 calls.
"The budget I have approved for 2022/23 includes a further £1.3 million investment on top of this, putting more frontline staff where they are best placed in order to take your call in your moment of need.
Posted by Veronica Silva Cusi, news correspondent
About Cheshire Police:
Cheshire Constabulary is the territorial police force responsible for policing the English unitary authorities of Cheshire East, Cheshire West and Chester, Halton and Warrington.
Published: Tuesday, February 15, 2022
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