Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : China Pacific Insurance Company Reduces Life Insurance Fraud with Voice Analytics from Nemesysco

#contactcenterworld

Kadima, Israel June 30, 2020 -- Nemesysco, a provider of voice analytics technologies and solutions for genuine emotion detection, announced that the company has deployed a voice analytics solution together with its local integration partner Softtek for the China Pacific Insurance Company (CPIC).

CPIC is an insurance provider in China. CPIC is headquartered in Shanghai and is a Fortune Global 500 company.

CPIC is initially applying Nemesysco’s LVA7 voice analytics solution in its life insurance business unit. LVA7 has been embedded into the claims processing solution provided to CPIC by Softtek.

CPIC field agents and special investigators are using LVA7 during the claims process to identify potential risks and reduce fraudulent claims. Based on the emotional responses detected by LVA7 in the voices of policy beneficiaries, field agents and special investigators can confirm the validity of claims for faster processing and identify questionable claims that require further investigation.

"The results of this initial application of voice analytics in our life insurance unit are positive," said Mr. Zhao, AI Language Technology Product Manager at CPIC Life Insurance. "Nemesysco and its emotional detection analysis have reduced the revenue lost to unqualified and fraudulent life insurance claims."

Over the next two to three years, CPIC is planning to expand its usage of voice analytics and rollout LVA7 for risk assessment and fraud detection in additional insurance types and business units.

"CPIC is our first commercial customer in China and joins our rapidly expanding customer base across Asia," explained Amir Liberman, CEO of Nemesysco. "CPIC is a nice example of how an insurance company can leverage our voice analytics technology and emotion detection solution to improve its claims process and ensure that legitimate claims are processed efficiently with minimal inconvenience to clients."

#contactcenterworld


Today's Tip of the Day - Find The Right Solution

Read today's tip or listen to it on podcast.

Published: Thursday, July 2, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =