News : China's Ucloud, Avaya Release CCaaS Platform
Beijing, China, Nov 4, 2016 -- Avaya, a provider of enterprise communication software, systems and services, and Chinese independent public cloud provider Ucloud announced the launch of 'A Cloud,' a Contact Center-as-a-Service (CCaaS) platform.
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The announcement came at the 2016 China Enterprise Internet CIO Forum and 3rd Big Data Application Summit. The platform allows customers to deploy contact centre operations in the cloud, helping businesses align their customer experience transformation to China’s "Internet+" era.
'A Cloud' is able to help customers migrate their locally deployed contact centres to the cloud via private or hybrid cloud products. It can also provide customers with a managed and multi-tenant service model to meet customer demands.
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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