#contactcenterworld, @chorus_ai, @Frost_Sullivan
Santa Clara, CA, USA, April 13, 2021 -- Based on its recent analysis of the North American conversation intelligence market, Frost & Sullivan recognizes Chorus.ai (Chorus) with the 2021 North America Customer Value Leadership Award for supporting sales teams with its secure and compliant artificial intelligence platform. The platform empowers revenue teams by analyzing videos and phone calls, recording and transcribing conversations in real time, and delivering insights to existing and potential customers. The platform is purpose-built to include onboarding features to help new representatives become quickly trained in successful selling techniques.
2021 North American Conversation Intelligence Customer Value Leadership Award
"Chorus offers immediate value across the enterprise, including sales, customer success, sales development, and frontline managers, as well as long-term solutions to promote employee skill growth," said Kara Ruan, Growth Strategy & Implementation Consultant. "The platform builds on its value proposition of understanding the voice of customers, enabling sales teams to win more deals by identifying and correcting problem areas of the sales cycle."
"Chorus differentiates itself through advanced machine learning and models, as well as its approach to harnessing the VoC," noted Samantha Fisher, Best Practices Research Analyst. "It emphasizes its customer-focus with additional features such as the Chorus Zoom App and the Momentum suite. Its continued innovation, wealth of knowledge, and customer commitment translate to strong long-term growth potential."
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers, focusing on improving the return on the investment that customers make in its services or products. The award recognizes the company's unique focus on augmenting its customers' value beyond simply good customer service, leading to improved customer retention and customer base expansion.
Posted by Veronica Silva Cusi, news correspondent
Chorus.ai is the No.1 Conversation Intelligence Platform for high-growth sales teams. Founded in 2015, Chorus.ai’s Conversation Intelligence Platform identifies and helps teams replicate the performance of top-performing reps by analyzing their sales meetings. These insights serve as the foundation of an effective coaching strategy for sales and customer success teams and provide insight into the voice-of-the-customer across the entire organization. Chorus.ai is headquartered in San Francisco, with offices in Tel Aviv and Boston.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Thursday, April 15, 2021
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