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News : Chorus Lauded by Frost & Sullivan for Reimagining CRM Systems for Sales Teams

#contactcenterworld, @chorus_ai, @Frost_Sullivan

Santa Clara, CA, USA, April 13, 2021 -- Based on its recent analysis of the North American conversation intelligence market, Frost & Sullivan recognizes Chorus.ai (Chorus) with the 2021 North America Customer Value Leadership Award for supporting sales teams with its secure and compliant artificial intelligence platform. The platform empowers revenue teams by analyzing videos and phone calls, recording and transcribing conversations in real time, and delivering insights to existing and potential customers. The platform is purpose-built to include onboarding features to help new representatives become quickly trained in successful selling techniques.

2021 North American Conversation Intelligence Customer Value Leadership Award

"Chorus offers immediate value across the enterprise, including sales, customer success, sales development, and frontline managers, as well as long-term solutions to promote employee skill growth," said Kara Ruan, Growth Strategy & Implementation Consultant. "The platform builds on its value proposition of understanding the voice of customers, enabling sales teams to win more deals by identifying and correcting problem areas of the sales cycle."

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"Chorus differentiates itself through advanced machine learning and models, as well as its approach to harnessing the VoC," noted Samantha Fisher, Best Practices Research Analyst. "It emphasizes its customer-focus with additional features such as the Chorus Zoom App and the Momentum suite. Its continued innovation, wealth of knowledge, and customer commitment translate to strong long-term growth potential."

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers, focusing on improving the return on the investment that customers make in its services or products. The award recognizes the company's unique focus on augmenting its customers' value beyond simply good customer service, leading to improved customer retention and customer base expansion.

#contactcenterworld, @chorus_ai, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Chorus.ai:
Company LogoChorus.ai is the No.1 Conversation Intelligence Platform for high-growth sales teams. Founded in 2015, Chorus.ai’s Conversation Intelligence Platform identifies and helps teams replicate the performance of top-performing reps by analyzing their sales meetings. These insights serve as the foundation of an effective coaching strategy for sales and customer success teams and provide insight into the voice-of-the-customer across the entire organization. Chorus.ai is headquartered in San Francisco, with offices in Tel Aviv and Boston.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Today's Tip of the Day - Selection Systems

Read today's tip or listen to it on podcast.

Published: Thursday, April 15, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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