News : CHP 911 Call Center Receive National Accreditation
Sacramento, CA, Nov 26, 2014 -- The California Highway Patrol (CHP) announced that its communications centers — which answer approximately seven million 9-1-1 calls per year — were formally accredited by the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA) under the Public Safety Communications Agencies Accreditation Program.
"The CHP received this prestigious award, after ensuring our policies and procedures meet or exceed standards set by law enforcement professionals from across the nation," said CHP Commissioner Joe Farrow. "This accreditation demonstrates our commitment to public safety, and means that CHP’s 911 Call Centers meet national standards of excellence."
To meet accreditation standards, the CHP implemented a statewide quality assurance program for its 25 communications center. Supervisors review audio tapes of 911 calls, and analyze performance according to several measurements, including the dispatcher’s speech, prioritizing of information, and accuracy documenting calls.
Dispatchers receive constructive feedback and are given an opportunity for self-assessment.
By receiving accreditation for its communications centers, the CHP became one of the first two agencies in California to receive the CALEA TRI-ARC award, which recognizes concurrent accreditation for law enforcement, public safety communications, and public safety training activities.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The CHP was awarded initial accreditation in 2010 and was re-accredited in 2013, the same year the CHP Academy in West Sacramento was also accredited.
To maintain accreditation, CHP must undergo a comprehensive assessment every three years.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Getting The Training Underway
Published: Friday, November 28, 2014
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...