Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Christopher Conway Named DialAmerica President and Chief Operating Officer
MAHWAH, N.J. October 20, 2014 -- DialAmerica announces that Christopher Conway has been promoted from Chief Financial Officer to President and Chief Operating Officer. Arthur Conway has assumed the title of Chairman and Chief Executive Officer.
In his new position, Chris is responsible for overseeing the day-to-day operations of DialAmerica and accelerating its growth path. He becomes the third generation of Conways leading the company that was founded by his grandfather, William J. Conway, in 1957.
"This promotion recognizes Chris’ achievements, as well as his clear understanding of today’s business environment," said Art Conway. "While I am honored to have led DialAmerica for many years now and proud of our industry leadership, I feel this is the right moment to pass on the responsibility of overseeing the company."
Chris began his career at DialAmerica in 1993 and has worked across the organization to fully understand all aspects of the business. His positions have included Account Executive, Director of Client Services for the Member Service Division and head of the Inbound and Interactive Services Division, which grew 300 percent under his leadership. He became a Vice President in 2002, a Senior Vice President in 2008, Chief Technology Officer in 2009 and Executive Vice President, Chief Financial Officer in 2010.
Today's Tip of the Day - Don’t Just Record Your Agents
More Editorial From DialAmerica Marketing Inc
About DialAmerica Marketing Inc:
DialAmerica, headquartered in Mahwah, New Jersey is one of the nation's privately owned telesolutions companies. We've been around since 1957. Our 5,000 employees work on behalf of our clients every day. We are passionate about what we do Many of us started out working the phones and we love being on the front line. Every customer is different - it's something we've learned, respect, and thrive on. In today's market there is no room for error.
Published: Friday, October 24, 2014