#contactcenterworld, @Alvaria_Inc
Atlanta, GA December 16, 202 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, is pleased to announce that CHRISTUS St. Vincent has chosen the Noble(R) Contact Center Suite with contact management and employee engagement tools to help improve patient experience and better serve the healthcare needs of its community.
Located in Santa Fe, N.M., CHRISTUS St. Vincent has been providing care and services to residents of Northern New Mexico for more than 155 years. CHRISTUS St. Vincent is a comprehensive, acute care hospital serving a seven-county area with a population of nearly 300,000. Since opening its doors as New Mexico’s first hospital in 1865, CHRISTUS St. Vincent has grown to become a comprehensive medical delivery organization with a fully-integrated network of more than 200 providers. In addition, its regional clinics cover more than 35 areas of specialty care.
CHRISTUS St. Vincent selected a blended system in Noble Contact Center to manage inbound and outbound contacts. Noble’s management and reporting tools will provide real-time visibility into activities and performance will allow the hospital to view trending and better manage resources so they can increase efficiencies.
"Our patients come first in everything we do," said April Mendoza, Patient Access Services Director. "We’re excited about the opportunity to enhance the patient experience through use of the Noble platform, especially in the areas of Patient Access, onboarding patients, and scheduling appointments for clinicians and providers."
"Not only can we create a better patient experience, but with better insight into our activities and resources, we’ll be able to adjust our strategies to improve efficiencies and reduce costs," said Chris Dugan, Patient Access Center Manager.
Chris Hodges, Noble’s SVP sales and marketing, commented, "We are proud to partner with CHRISTUS St. Vincent Health System to help them serve their community through a unified contact center platform that enables the hospital to improve patient service and employee engagement while saving time and money – a win-win scenario."
#contactcenterworld, @Alvaria_Inc
About Alvaria:
Alvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
Published: Thursday, December 17, 2020
| 2.) |  Platform Data Transformation OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities. We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution. Features include: *T... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall