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News : CHRISTUS St. Vincent Selects Noble Contact Center Technology to Improve Patient Experience

#contactcenterworld, @Alvaria_Inc

Atlanta, GA December 16, 202 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, is pleased to announce that CHRISTUS St. Vincent has chosen the Noble(R) Contact Center Suite with contact management and employee engagement tools to help improve patient experience and better serve the healthcare needs of its community.

Located in Santa Fe, N.M., CHRISTUS St. Vincent has been providing care and services to residents of Northern New Mexico for more than 155 years. CHRISTUS St. Vincent is a comprehensive, acute care hospital serving a seven-county area with a population of nearly 300,000. Since opening its doors as New Mexico’s first hospital in 1865, CHRISTUS St. Vincent has grown to become a comprehensive medical delivery organization with a fully-integrated network of more than 200 providers. In addition, its regional clinics cover more than 35 areas of specialty care.


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CHRISTUS St. Vincent selected a blended system in Noble Contact Center to manage inbound and outbound contacts. Noble’s management and reporting tools will provide real-time visibility into activities and performance will allow the hospital to view trending and better manage resources so they can increase efficiencies.

"Our patients come first in everything we do," said April Mendoza, Patient Access Services Director. "We’re excited about the opportunity to enhance the patient experience through use of the Noble platform, especially in the areas of Patient Access, onboarding patients, and scheduling appointments for clinicians and providers."

"Not only can we create a better patient experience, but with better insight into our activities and resources, we’ll be able to adjust our strategies to improve efficiencies and reduce costs," said Chris Dugan, Patient Access Center Manager.

Chris Hodges, Noble’s SVP sales and marketing, commented, "We are proud to partner with CHRISTUS St. Vincent Health System to help them serve their community through a unified contact center platform that enables the hospital to improve patient service and employee engagement while saving time and money – a win-win scenario."

#contactcenterworld, @Alvaria_Inc


About Alvaria:
Company LogoAlvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
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Today's Tip of the Day - Quality Of Service

Read today's tip or listen to it on podcast.

Published: Thursday, December 17, 2020

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2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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