Atlanta, GA December 16, 202 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, is pleased to announce that CHRISTUS St. Vincent has chosen the Noble(R) Contact Center Suite with contact management and employee engagement tools to help improve patient experience and better serve the healthcare needs of its community.
Located in Santa Fe, N.M., CHRISTUS St. Vincent has been providing care and services to residents of Northern New Mexico for more than 155 years. CHRISTUS St. Vincent is a comprehensive, acute care hospital serving a seven-county area with a population of nearly 300,000. Since opening its doors as New Mexico’s first hospital in 1865, CHRISTUS St. Vincent has grown to become a comprehensive medical delivery organization with a fully-integrated network of more than 200 providers. In addition, its regional clinics cover more than 35 areas of specialty care.
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"Not only can we create a better patient experience, but with better insight into our activities and resources, we’ll be able to adjust our strategies to improve efficiencies and reduce costs," said Chris Dugan, Patient Access Center Manager.
Chris Hodges, Noble’s SVP sales and marketing, commented, "We are proud to partner with CHRISTUS St. Vincent Health System to help them serve their community through a unified contact center platform that enables the hospital to improve patient service and employee engagement while saving time and money – a win-win scenario."
Alvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
Published: Thursday, December 17, 2020
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