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News : Chronicle Brings Call Center Home to Texas

#contactcenterworld

Dallas, TX, USA, March, 2017 -- The Houston Chronicle is relocating its call center services from the Philippines to Dallas as part of a series of measures designed to improve customer service.

Relocating the newspaper's contracted call center services to the Central time zone will allow customers to more quickly resolve matters.

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"We are always looking for new ways to engage and elevate our subscribers' experience with the newspaper," said John McKeon, the Houston Chronicle's publisher. "We listened to our subscribers on areas where we can improve. .... We want Houston subscribers to know that we care about them, and we're confident that they are going to be excited about the new changes."

The move will result in 130 new jobs for Texas.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.chron.com


Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Monday, March 6, 2017

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2020 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
 

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