News : Chronicle Brings Call Center Home to Texas
Dallas, TX, USA, March, 2017 -- The Houston Chronicle is relocating its call center services from the Philippines to Dallas as part of a series of measures designed to improve customer service.
Relocating the newspaper's contracted call center services to the Central time zone will allow customers to more quickly resolve matters.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"We are always looking for new ways to engage and elevate our subscribers' experience with the newspaper," said John McKeon, the Houston Chronicle's publisher. "We listened to our subscribers on areas where we can improve. .... We want Houston subscribers to know that we care about them, and we're confident that they are going to be excited about the new changes."
The move will result in 130 new jobs for Texas.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - A Welcome Call
Published: Monday, March 6, 2017
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.