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News : ChrysCapital buys ResultsCX from One Equity Partners

#contactcenterworld, @theresultscomp

Fort Lauderdale,  October, 2021 -- 
ResultsCX, a customer experience partner to Fortune-100 and Fortune-500 companies worldwide, announced a change in its ownership from One Equity Partners to ChrysCapital. ChrysCapital is a private equity advisory firm with a track record of investing in technology services, financial services, pharma and consumer services. One Equity Partners ("OEP") is a mid-market private equity firm focused on the industrial, healthcare, and technology sectors in North America and Europe.

Headquartered in Fort Lauderdale, Florida, ResultsCX provides automation-enabled customer support, acquisition, enrolment, retention, membership assistance, technical support and transaction processing services to companies across the healthcare, telecom and cable, media and retail industries. 

Over the last few years, ResultsCX has been making significant investments in AI and digital customer experience solutions. The company’s commitment to resolution-centered CX is fulfilled by its SupportPredict digital engagement platform, skilled agents, and social experience management solutions that put brands in control of their online reputation and build customer loyalty.


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Akshat Babbar, Director at ChrysCapital, said, "Digital transformation is forcing companies to change their business models and expand beyond traditional channels to an omni-channel service approach. With its strategic AI-plus-human intelligence approach and comprehensive digital and social media-based offerings, ResultsCX is well-positioned to gain from this shift. We are confident that the company will benefit from ChrysCapital’s association given the firm’s rich expertise and relevant experience and are excited to partner with the ResultsCX leadership team to significantly accelerate the future growth trajectory."

"Our new ownership brings the opportunity for ResultsCX to expand our global presence and increase investments in emerging technologies for our clients," said Chad Carlson, CEO of ResultsCX. "ResultsCX will benefit from ChrysCapital’s deep experience in the technology sector. Additionally, the firm’s established global network and ability to deploy further capital in support of our business make ChrysCapital an ideal partner for ResultsCX."

"Success in the BPO industry is still largely about people. We are grateful to have been able to partner with Chad Carlson and his leadership team as they shepherded the business through the difficult COVID period and quickly re-accelerated ResultsCX’s growth trajectory. ResultsCX’s commitment to innovating, its focus on creating a stable and attractive work environment, reducing employee attrition, and our unending commitment to provide quality and effective customer service position the Company for continued success," said Greg Belinfanti, Senior Managing Director, OEP.


About ResultsCX:
Company LogoThe Results Companies is a Global Customer Experience Management provider. Solutions are the hallmark of Results' Partnership approach delivering contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Financial Services, Retail and Energy. Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree.
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Today's Tip of the Day - Be Prepared!

Read today's tip or listen to it on podcast.

Published: Thursday, October 7, 2021

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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