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News : Church Mutual Insurance Company Selects Guidewire InsurancePlatform Products

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Merrill, WI, & San Mateo, CA, USA, Oct 28, 2019 -- Church Mutual Insurance Company, a provider of insurance services for faith-based organizations and other compatible markets, and Guidewire Software, Inc. (NYSE: GWRE), provider of the industry platform Property and Casualty (P&C) insurers rely upon, announced that Church Mutual has selected Guidewire InsurancePlatform™ products to modernize its infrastructure and improve customer engagement to accelerate growth.

Church Mutual Insurance Company selected Guidewire ClaimCenter™ as its new claims management system. The company also selected Guidewire DataHub™ and Guidewire InfoCenter™ to supplement its enterprise-wide data management and analytics systems. In addition, Church Mutual selected Guidewire CustomerEngage™ Account Management and Guidewire ProducerEngage™ to provide a seamless omnichannel digital experience to its policyholders and agents. The company plans to implement the products simultaneously by line of business.

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Scott Names, Church Mutual senior vice president – Shared Services and chief information officer, said, "InsurancePlatform provides the flexibility, security, and technology expertise to enable Church Mutual to continue to provide high levels of service, while also diversifying into other markets."

"Guidewire offers a single platform, which will make us more efficient," said Dale Brom, Church Mutual assistant vice president – Information Technology. "For example, claim data is used by several of our departments, so having a single modern claim system like ClaimCenter will make our integrations and usage much simpler and more effective from a cost perspective."

Penny Fons, Church Mutual director – Claims Operations, said, "We were operating on disjointed claims systems that each had their own different processes, and gathering data and analytics was very cumbersome and time-consuming. InsurancePlatform is a very progressive and innovative platform that will enable our claims handling process to be relevant and up-to-date in the future. It will help us institute claims management best practices across the company to deliver customer service in a more seamless and consistent manner, while also enhancing our compliance, data-gathering, and analytics capabilities for applications such as catastrophe handling and disability management."

"We are pleased to welcome Church Mutual Insurance Company to the Guidewire customer community," said Steve Sherry, Guidewire Software chief sales officer. "We applaud the company’s commitment to keeping its customers at the forefront of everything it does and look forward to helping Church Mutual adapt and succeed in the rapidly-changing insurance industry."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Guidewire:
Company LogoGuidewire delivers the industry platform that Property and Casualty (P&C) insurers rely upon to adapt and succeed in a time of accelerating change. We provide the software, services, and partner ecosystem to enable our customers to run, differentiate, and grow their business. We are privileged to serve more than 350 companies in 34 countries.
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Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

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Published: Wednesday, October 30, 2019

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Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

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