#contactcenterworld, @intradiem, @cibc
Atlanta, GA, USA, Dec, 2021 -just - CIBC Innovation Banking is pleased to announce a debt facility for Atlanta-based Intradiem, a provider of automation technology solutions for customer service teams. Intradiem will use the capital to expand its market growth and accelerate the launch of strategic products to deliver on its next generation platform and machine learning initiatives.
"The CIBC Innovation Banking team has provided incredible support to our team at Intradiem," said Bryan Jones, Intradiem’s Chief Financial Officer. "We’re grateful for their assistance which will enable our immediate market growth plans and accelerated product initiatives."
Intradiem’s AI-powered Intelligent Automation platform enables contact center and back-office teams to process and leverage real-time data points to boost operational efficiency, agent engagement, and customer experiences.
"Intradiem’s platform brings a unique, real-time data processing capability that is transforming customer service operations," said Andy Kirk, Managing Director in CIBC Innovation Banking’s Atlanta office. "We’re excited to support their continued growth and global expansion with this funding."
Intradiem is also backed by MK Capital and JMI Equity.
#contactcenterworld, @intradiem, @cibc
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Intradiem:
Intradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.
About CIBC:
The Canadian Imperial Bank of Commerce (in French, Banque Canadienne Impériale de Commerce, and commonly CIBC in either language) is one of Canada's chartered banks. The bank is headquartered at Commerce Court in Toronto, Ontario.
Published: Thursday, December 2, 2021
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