News : Cicero Acknowledged by Frost & Sullivan for its Productivity-boosting Automation Software
Santa Clara, CA, USA, Dec. 5, 2018 -- Based on its recent analysis of the North American contact center software market, Frost & Sullivan recognizes Cicero, Inc. with the 2018 North American Enabling Technology Leadership Award. Cicero offers contact centers and back office sites - across industries - with a way of solving business problems using desktop activity and process data. The company's simple, scalable, analytic, and automation software has helped companies improve the productivity and performance of their critical resources: people, systems, and processes.
"Although almost all aspects of a business converge at an employee's desktop, they are still critical blind spots in a company's operations. Cicero's solutions aid companies in uncovering these blind spots and increasing productivity, compliance, and revenues," said Principal Analyst Michael DeSalles. "Cicero's software identifies and collects the untapped desktop activity and process data using sensors and then combines it with other data sources to make it readily available for analysis and action."
"Cicero employs activity intelligence, process intelligence, and robotic automation in its fully integrated software suite, which allows it to lower project complexity and risks. Furthermore, Cicero eliminates the need for additional investments in network and server bandwidth and eases the strain on management and IT resources," noted DeSalles "Cicero makes it easy for contact center managers to rapidly and dynamically transform their servicing environment."
Posted by Veronica Silva Cusi, news correspondent
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Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Thursday, December 6, 2018
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