News : Cigital Acquires SaaS-based Security Testing Firm iViZ
New Delhi, Oct 29, 2014 -- Software security services provider Cigital will acquire iViZ Security, a cloud-based web and mobile application security testing services firm for an undisclosed amount.
Founded in 2006 by former IITians, iViZ Security is a 60-people product company.
"Our vision is to help organisations stay one step ahead of hackers by making penetration testing scalable and affordable through product innovations," iViZ CEO Bikash Barai said.
Tata Sky selects Genesys' customer experience platform
Direct-to-Home (DTH) major Tata Sky has partnered Genesys to deploy its Customer Experience Platform to enhance service delivery to its 13.5 million subscribers.
The platform provides greater efficiencies in Tata Sky's contact centre operations and provides subscribers with personalised self-service applications, Genesys said in a statement.
This reduces the time that customers spend on unwanted menu options and helps transform the overall customer experience, it added.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
Published: Thursday, October 30, 2014