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News : CIMB Launches Biz123 to Give SMEs a One-stop Solutions Support
Kuala Lumpur, Malaysia, Aug 7, 2017 -- CIMB Bank (M) Bhd has launched a financial services platform together with a dedicated call centre equipped with relationship managers to help small and medium-scale enterprises (SMEs) get all their financial service needs from one source.
CIMB Group Holdings Bhd chief executive officer (CEO) Tengku Datuk Sri Zafrul Aziz said the platform, called Biz123, "is aimed at providing the right support to businesses, from making the best use of capital and abiding by regulations, to managing a workforce and delivering the best customer experience."
Biz123’s name stands for a three-step-process: fast and easy tools, complete solutions and one-stop support.
Changes include simpler documentation being required, e-alerts on account activities via BizAlert and faster loan disbursement.
Tengku Zafrul said while Biz123 catered to SMEs, the platform could be useful for all businesses, no matter what stage of growth the companies may be in.
Despite its importance, Ahmad Shazli said the sector remained an under-served demographic.
"CIMB’s main strength is our regional communication, providing businesses with the whole Asean as a marketplace rather than limiting it to one of the countries," he said.
CIMB Bank will focus on the value proposition of the platform rather than achieve any specific target on the number of users.
Currently, CIMB has half a million SME customers, with 2,500 staff members dedicated to SMEs.
Leading up to the launch of Biz123, which first started its planning stage half a year ago, CIMB’s staff went through extensive training to equip them with the skills to optimise customer help.
Posted by Veronica Silva Cusi, news correspondent
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