News : CIPC in Move to Improve Labour Relations
Johannesburg, South Africa, May 20, 2015 -- Steps had been taken to stabilise labour relations within the Companies and Intellectual Property Commission as well as improve its accessibility throughout the country, acting commissioner Rory Voller said in Parliament.
Mr Voller has taken over the running of the organisation after the resignation of commissioner Astrid Ludin following her receipt of a notice of intended suspension by Trade and Industry Minister Rob Davies.
The notice came after the findings of a forensic report into procurement irregularities. In her letter of resignation, Ms Ludin referred to the toxic labour relations within the organisation, which she said were holding back its transformation.
However, Mr Voller told Parliament’s trade and industry portfolio committee that regular meetings were being held with employees to sort out grievances. The commission was also participating in the initiative by the Department of Trade and Industry to set up a centralised bargaining forum for all its subordinate entities, each of which would have its own divisional forums as well. An acting human resources manager had been appointed.
Mr Voller said negotiations were under way with the National Education, Health and Allied Workers Union to lift a moratorium on new recruitment imposed in terms of a Commission for Conciliation, Mediation and Arbitration ruling so that the body could increase its capacity.
Steps were being taken to establish a call centre to deal with the large volume of queries by customers.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Self-service terminals were being rolled out around SA and talks were far advanced with Absa, Standard Bank and Nedbank to introduce a facility for company registrations to take place simultaneously with bank accounts being opened.
This facility is already available at First National Bank, and Mr Voller expected to have all four of the major banks providing the service in the next three to four months.
Mr Davies said Mr Voller was mandated not to deviate from the process of modernisation and improved service delivery Ms Ludin had initiated.
The minister said it was vital for labour to be brought on board when digitisation was under way as electronic processes replaced manual work.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Assessing The Proposal
Companies and Intellectual Property Commission - reporting to the Minister of the Department of Trade and Industry - a Government institution of South Africa.
Published: Monday, May 25, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...