Cirrus has announced its FastTrack180 homeworking solution for businesses looking to switch rapidly to remote working. The homeworking solution simply requires agents to have access to a web browser and a mobile phone or landline. Company numbers can be redirected to home workers within minutes, enabling businesses to continue to work in times of emergency. This new fast track homeworking solution is suitable for businesses of every size from those with just a few staff to enterprises with an employee base of thousands.
With the Cirrus FastTrack180 Homeworking solution business managers and supervisors can still retain access to full reporting capabilities giving insight into their remote contact centre operation down to the most granular level. Once configured within the Cirrus cloud, customers can be up and running within hours of requesting the service.
Alex Ayers, Gamma Enterprise Sales Director, a partner of Cirrus, commented; "The flexibility and scalability of the Cirrus’ CcaaS platform, combined with Cirrus’ agility and speed of deployment will be of great value to Gamma’s customers who need a temporary, flexible homeworking contact centre solution, that doesn’t compromise on functionality or security. The FastTrack180 solution is perfect for this and we are already helping customers in Retail, Banking and Insurance, by providing this service to support their contact centre operations during these challenging times.’’
About Cirrus Response:
Cirrus is a provider of omni-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around the Contact Center and IPT environment, provides a recipe for business transformational success. With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security. We can help you leverage the best AI solution available to deliver an awesome experience for your customers; getting better results for less cost. At the point you want to introduce agents into the customer journey, Cirrus then brings contact from voice, email, web, SMS, video, social, Messenger, WhatsApp, app store reviews, YouTube and more into a simple view that your advisors will love.
About PR Artistry:
A fresh approach to IT PR and Content Creation that focuses on deliverables. Whether you are looking to scale up, expand, move into new markets or sectors, or in preparation for attracting new investors, whatever your goals, PRA has the experience and skills to provide help, guidance and a useful extra pair of hands. We have over 25 years’ experience in the tech sector and we are still excited by the pace of change and innovation. We can quickly understand the essence of your business and what makes your products and services uniquely compelling. We don’t just create content we promote it and provide a monitoring service to measure success.
Published: Thursday, April 9, 2020
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