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News : Cirrus Partners with Amillan to Provide True Cloud Contact Centre Capability

#contactcenterworld, @CirrusResponse, @amillanltd

Epsom, UK, June 2, 2021 -- Cirrus, providers in cloud contact centre solutions, has announced a partnership with Amillan, an agile communications technology provider, to provide advanced cloud contact centre solutions for end-customers.

"Organisations have accelerated their plans to move to cloud services, and this partnership will help us to better serve our growing customer base and their needs," said Phil Jordan, CEO at Amillan."

Jordan added: "We continually review our product portfolio and quickly uncovered the need for a true cloud contact centre solution. Cirrus emerged as the best-in-class, and as an organisation they mirror our core values of enabling excellent customer service and building lasting customer relationships. This partnership comes at an important time for our public sector clients who are re-focusing their customer service offerings."


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This collaboration will mean that new and existing Amillan customers will have access to Cirrus’ cloud contact centre solutions, including the newest integration product for Microsoft Teams by Cirrus.

Jason Roos, Chief Executive Officer at Cirrus, commented: "I am pleased that we are able to collaborate with a business that matches our beliefs and goals of building long-term customer relationships based on trust and excellence."

"With the rapid shift to home working, MS Teams has become the go-to platform for contact centres up and down the country, which is why our integration will fill a void in Amillan’s portfolio. The public sector has faced extraordinary challenges, and our technology will not only drive better customer experience, but also improve the employee experience." Added Roos.

#contactcenterworld, @CirrusResponse, @amillanltd

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.cirrusresponse.com


About Cirrus Response:
Company LogoCirrus is a provider of omni-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around the Contact Center and IPT environment, provides a recipe for business transformational success. With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security. We can help you leverage the best AI solution available to deliver an awesome experience for your customers; getting better results for less cost. At the point you want to introduce agents into the customer journey, Cirrus then brings contact from voice, email, web, SMS, video, social, Messenger, WhatsApp, app store reviews, YouTube and more into a simple view that your advisors will love.
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About Amillan:
Company LogoAmillan provides bespoke IP-based voice and data networking, contact centre, unified communications and mobility solutions.
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Today's Tip of the Day - Season Greetings

Read today's tip or listen to it on podcast.

Published: Saturday, June 5, 2021

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2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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